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Linux, Ansible, ELK, Kibana, GPFS

DXC Technology
Bangalore, KA
25 days ago: DXC Technology

Job Description

:
Job Description:

· Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

· Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents.

· Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5.

· Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.

· Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board.

· Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes.

· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

· Solution Design: Apply company solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/companyIT infrastructure needs. Provide feedback to create new company solution sets.

· Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

· Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas.

· Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. . Develop and grow assigned customers and/or internal businesses/end users account relationships.

· Teamwork: Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and addressing complex issues. Trusted advisor inside technology area and recognized outside team/technology area. Typically advises or sets direction for:

· Large customers/groups of customers

· Global


Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field. Often holds intermediate-level certification(s) in work field. Typically 8+ years of relevant experience

Knowledge and Skills Required:

Typical skills include:

· (Expert) in one or more technology sub-areas

· (strong) understanding of related technologies

· (strong) Customer Service

· General Project Management

· Influencing Others

· Customer/Vendor Management

· Business Analysis

· General Financial Management



: Job Description: · Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. · Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. · Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5. · Problem Management: Proactively and reactively look for solutions to prevent complex problems...

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