The Hive (HK) - Location Manager

Happyer (Hong Kong, Hong Kong) 4 days ago
Who we're looking for

A Location Manager is the driving force behind exceptional customer service and smooth-running operations within their space. As a leader, you will be in charge of  conducting tours to ensure a consistently high occupancy rate and that all financial, administrative and operational duties run without a hitch.

What you will be doing

1. Member Experience and Community

  • Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
  • Identify and solve member-related issues to help foster a collaborative community
  • Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
  • Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

2. Business Development, Retention and Sales

  • Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
  • Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
  • Notify, manage and work alongside internal teams to ensure a high retention rate of current members
  • Develop strategies to drive sales, increase revenue and interest for your location
  • Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

3. Finance and Administration

  • Obtain and analyse P&L reports, and conduct variance analysis when required
  • Prepare monthly Manager’s Report and share with relevant stakeholders internally
  • Prepare monthly invoices and work collaboratively with the Finance Team

4. Building Operations and Management

  • Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
  • Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
  • Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
  • Make suggestions to the Projects team regarding maintenance and improvements of the space
  • Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth

5. Team Management and Development

  • Manage, inspire, support and guide your team to achieve goals
  • Identify knowledge gaps, and train and/or arrange training with People Team  when necessary
  • Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
  • Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis
  • Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

About you
  • University Degree holder is an advantage
  • 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
  • Strong commercial acumen, customer service and sales experience
  • Strong verbal and written communication skills
  • Exceptional organisational and multitasking skills
  • Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
  • Passionate and curious about entrepreneurial communities and startups
  • Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
  • Effectively handle pressure and problem solve
  • Keen eye for detail and ability to take initiative

What we offer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share-options programme.


The Hive (HK) - Location Manager

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