Regional Third Party Logistic Account Manager (m/w/d)
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
The Amazon Logistics team is looking to hire an experienced, innovative, hands-on, and customer-centric Regional Manager, Third Party Vendor Management to play a critical role in the development and leadership of the strategic direction of Amazon Logistics. The Regional Manager is the leader for Delivery Service Providers (DSPs) within Amazon Logistics, responsible for all aspects of Last Mile operations, contracting with suppliers and agreeing service levels. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
You will be a highly valued team member and coordinate the infrastructure and performance for ultra-fast delivery operations in each region. You should have a talent for negotiating terms with third-party contractors, great organizational skills, and a talent for building new start-up businesses within the company. A great desire to exceed customers’ experiences while optimizing the overall cost-per-delivery model is also essential. Solid bias for action, strategic planning, procurement, quantitative analysis, and the ability to organize and deliver new initiatives across cross-functional operations, business, and contracting partners are prerequisites. The position is part of a high-visibility initiative in the company and will include direct reporting and communications with senior leaders in the company.
· Management of customer, driver, media and other escalations
· Collaboration with all relevant stakeholders (customer service, operations, public relations, public policy, legal, compliance and partners) to mitigate all kind of escalations (customer, driver, media)
· Documentation of escalations, mitigation as well as definition of action plans including their monitoring and execution
· Continuous improvement of all compliance mechanisms and internal processes