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Logistics Operations Lead (KL)

Klook
Kuala Lumpur, KUL
24 days ago: Klook

Job Description

What you?ll do?
+ Oversee a cross-regional operations team to provide logistics fulfillment for physical products such as railway paper tickets, sim cards etc
+ Train and manage performance of a logistics workforce comprising of both full-time and part-time employees
+ Work with merchants and logistics partners worldwide to resolve day-to-day operational issues
+ Develop metrics to track and guide improvements in service performance and costs
+ Work close with merchant acquisition, vertical management and tech product teams to develop fulfillment solutions and processes for an ever-expanding range of products
What you?ll need?
+ At least 3 years of experience in travel, ecommerce or logistics operations
+ At least 1 year of experience managing a logistics or operational workforce
+ Experience in travel products such as Attractions & Shows, Tours & Activities or Travel Transportation (eg. railway, bus, ferry) is a plus
+ Fluent spoken and written English. Fluent Chinese is a plus.
+ Bachelor's degree or above
+ Eager to work in small team and fast-paced environment
+ A start-up attitude ? highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that?s not afraid to work independently when required
+ Globally-minded and comfortable working with people from different cultural background and in different time zones

What you?ll do?+ Oversee a cross-regional operations team to provide logistics fulfillment for physical products such as railway paper tickets, sim cards etc+ Train and manage performance of a logistics workforce comprising of both full-time and part-time employees+ Work with merchants and logistics partners worldwide to resolve day-to-day operational issues+ Develop metrics to track and guide improvements in service performance and costs+ Work close with merchant acquisition, vertical management and tech product teams to develop fulfillment solutions and processes for an ever-expanding range of productsWhat you?ll need?+ At least 3 years of experience in travel, ecommerce or logistics operations+ At least...