Job Description

Laser Group is a proud family of quality-focused trade service professionals in the plumbing and electrical industries. An opportunity exists at Laser Plumbing & Electrical North Sydney for a bright and enthusiastic person to join the existing team in the position of Service & Maintenance Coordinator as we continue our growth strategy.

Reporting directly to the Service Manager, you will be empowered to create further efficiency in the business by using a combination of hands-on and software solutions keeping in mind that effective communication with the field technicians is crucial to success in the role.

This role has an Administrative and Operations focus where you will be working in a small but enthusiastic team.

  • Answer phone and deal with calls as necessary
  • Liaise with our customers, tradesmen & subcontractors to ensure our customers are satisfied beyond their expectations
  • Attend to requests for works/jobs as they arrive via phone, email, fax and other communicated means
  • Be able to handle surprises
  • Be committed and passionate to making a difference
  • Customer service
  • Assisting in operational functions of the business
  • Using job management software to manage work flows for the service and maintenance department, including; job creation, job scheduling to technical field staff, updating job details, ensuring accurate and timely detail and pushing details to technical field staff via tablet application
  • A fabulous attention to detail and outstanding organisational skills
  • Liaising with local authorities and businesses
  • Be actively involved in regular meetings
  • General administration and operations duties as required


You should have good computer skills and be used to working with and understand the importance of a software system to deliver a service. Experience in a service environment involving parts and scheduling will be highly regarded, although not mandatory.

Other skills and expertise required include:

  • Minimum of 2 years work experience in a similar environment
  • Demonstrated computer skills
  • Excellent communication skills, written and oral
  • Excellent organisation and time management skills
  • Skilled in prioritisation and ability to multi-task
  • Superior customer service skills
  • A 'team player' attitude

You will have a mature outlook with the ability to communicate with people on all levels. You must have strong attention to detail. The successful candidate will have a 'can do' attitude and the ability to work both autonomously and as part of a team. The position is full time.

Salary is negotiable based on skills and ability.

You will have a positive "can do" attitude, committed to solving problems and be flexible in your approach to simply fulfilling our promise to our valued customers. Laser Plumbing & Electrical North Sydney has developed a strong reputation in the community for providing high quality work and excellent customer service.

Applications close for this position on 14th February 2018.

If this work environment and culture sounds like good fit for you, please apply now.

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