Manager - Security Services Operations

StandardCharteredBank (Bangalore, KA, India) 24 days ago

Job: Operations

Primary Location: Asia-India-Bangalore

Other Locations:

Schedule: Full-time

Employee Status: Permanent

Posting Date: 16/Apr/2021, 2:30:26 PM

Unposting Date: Ongoing

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


Fund Services:

  • To deliver service / reports to Country Stakeholders/clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met.

  • To ensure accurate calculation and posting entries in relation to valuation including management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM.

  • To ensure accurate capturing of trades / prices / Corporate Actions/ FX rates data and relevant accounting entries for the purpose of providing accurate Net Asset Value calculation.

  • Responsible for the daily maintenance of full accounting and client records of several investment funds books including general ledgers, cash positions, distribution records, investment records and pricing records of investments and support in fund administration related matters, such as recording and processing transactions, obtaining and verification of relevant documentation thereof and ensuring that investments are correctly recorded and priced, and accounted for Purchase and sale of listed or unlisted securities, Corporate Actions, Forward FX deals, OTC deals (Swaps, Options etc) and relevant accounting entries for the purpose of providing accurate Net Asset Value calculation.

  • Perform detailed review of the reports to CPC/clients including: Verification trades to relevant supporting, Ensure valuation of investments being checked to third party sources, Ensure appropriate accounting for complex investment, Ensure compliance with internal investment restrictions, external regulations and international accounting standards, if applicable. Identify issues and report to senior/supervisor with suggested solutions.

  • Responsible for fundamental cash monitoring for the assigned clients, i.e. monitoring cash positions of clients and prepare cash projection reports.

  • To be responsible for daily activities, cash & trade reconciliation.

  • Preparing Portfolio Valuations, investment compliance reports or other reporting, as required.

  • To calculate the Net Asset Value (on a daily, weekly, monthly or other basis as agreed) and deliver service / reports to CPC/clients in accordance with requirement and timeline as agreed in Services Level Memorandum.

  • To ensure proper and accurate calculation and posting of management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum.

  • Recording and disbursing dividends either by payment or re-investment.

  • Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.

  • To ensure fund administration services fees are settled by the client on timely manner.

  • Communicate with CPC and other relevant parties on daily operational issues (under appropriate supervision of Senior/Manager) and regular services review.

  • To liaise with internal customers/stakeholders and senior team members to ensure completion of complex or exceptions-based process actions.

  • To ensure clear and smooth communication with Fund Accounting Team, Transfer Agency Team, Fund Compliance Team, Custody Team and other operations team for timely updating / maintenance of client records.

  • To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.

  • Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.

  • To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives.

  • To drive Process efficiency and initiatives

  • To conduct RCA and focus on reduction of repeated errors

  • Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members.

  • Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI.

  • Ensure a continual drive towards automated control processes. Conduct MAR Reviews.

  • Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.

  • To ensure successful completion of BCP/DR test at required frequencies.

  • To escalate issues as they occur and coordinate communication to senior stakeholders.

  • Manage the performance and development of staff across the unit.

Risk Management

  • To ensure all control/operating procedure and documentations are properly followed.

  • To ensure compliance to all established procedures, regulations and the Group Guidelines.

  • To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication.


  • In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • To deliver best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People and talent

  • Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Key Stakeholders

  • SSO Management team in Hub, Group and Country.

Other Responsibilities

  • Embed Here for good and Group’s brand and values in SSO,

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

7 to 10 years ( for Managers) / 10 – 13 years ( for Sr. Manager) of relevant work experience in the following areas:

  • Good knowledge of fund administration services including fund valuation Mutual / Hedge funds and offshore private funds;

  • Good attention to detail with high levels of accuracy;

  • Ability to work independently with minimal supervision and able to handle variety of fast changing situations in terms of work pressure and clients’ requirements;

  • Strong communication, client servicing and problem solving skills;

  • Excellent inter-personal and communication skills and the ability to adapt these to work with both external and internal clients;

  • The ability to adhere to established procedures but also to think proactively and to communicate suggested procedural changes

  • Managing Team size of 10 -15 people. Should have conducted appraisal / merit discussion directly.

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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Manager - Security Services Operations

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