SkillSet: six sigma black belt, lean six sigma, business process mapping, six sigma, road maps.
-Manage major projects to drive improvement in process metrics, targeted financial benefits, and achieve company goals.
-Provides project leadership, mentors Operational Excellence team members, and provides training in Lean and Six Sigma concepts.
-Responsible for managing process/product engineering and coordinating the efficient transfer of products and technology
-Define Operations strategy and lead efforts to ramp up technology; and provide business process and system support to the -----Supply Chain Operations Group and act as lead for global initiatives..
-Prepare monthly budget plans by projection of revenues and cost forecasts
-Analyse weekly/monthly product/process cost statements conduct cost reviews.
Should have at least 7- 12 years experience with minimum 4 -7 years experience with Process Improvement(PEX) role in BPO.
Experience in Project management, preferably PMP or Prince.
Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
Should be lean Six Sigma Black Belt Certified.
Should have expert knowledge be Six Sigma and Lean Techniques
Should have knowledge in RPA opportunity identification and deployment
Should be able to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.
Should have bachelors or higher education degree.
Should have excellent communication skills in English.
Should be comfortable working in rotational shift 6 days working culture.
Salary 15 Lac To 18 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 7 - 12 Years Qualification Higher Secondary ,