The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Business Applications (Integration and Testing) Manager
Purpose of job:
To provide technical skills for solution service lifecycle in areas of technical analysis, development, testing, integration, packaging, IT operations and third line support delivering to allocated change requests or as part of support. Technology areas covered will be:
•Microsoft Windows Server and Windows operating systems
•Integration of COTS (Commercial off the Shelf) applications in standard desktop environment
•Industry standard procedures on software testing.
•Documenting the packaged/tested applications.
•Defining technical roadmaps based on upcoming technologies.
•Providing continual improvement to existing support design.
•Keeping team focused on quality delivery.
•Enabling the customer/business to succeed by setting up support standards.
Proven experience of Application Integration and Testing (Packaging/Repackaging) in a multilingual global environment, covering below Technology Specialisms:
Accountabilities, responsibilities and main duties:
(including people management and finance)
Business Analysis – Level 4 Work with colleagues and clients/users to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organisation and equipment. Assist in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. (TSBUAN402)
Record work with appropriate documentation, meeting the required standards and uses suitable methods and tools. (TSBUAN404)
Assist users in producing clearly defined acceptance tests for automated systems. (TSBUAN406)
System Design – Level 4 Recommends/designs structures and tools for systems which meet business needs. Understand the core business need and recommend the best third-party application to be accepted for the organization to use.
Application Support - Level 4 Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
Problem management – Level 4 Monitors actions to investigate and resolve incidents and problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
Systems Integration – Level 4 Define standards approach and design, to install and configure third party developed applications. Assess the business needs and define the best mechanism to get application released for production environment. Make all the necessary support matrix aligned to support the application approved for use in environment.
Maintains an awareness of current developments in the technical specialism. Identify the new development suitable for the organization business and needs. Prepare the roadmap and design changes, propose change from existing model to new model. Engage different cross-functional teams to acknowledge and agree to support the changes. (TSTECH502)
Skills and Knowledge:
System Design – SFIA L4
Recommends/designs structures and tools for systems which meet business testing needs. Translates logical designs into physical designs and produces detailed design documentation. Maps work to specification and removes errors and deviations from specification to achieve user-friendly processes
Business Analysis - SFIA L4
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration. Identifies potential benefits, and available options for consideration. Works with clients/users in defining acceptance tests.
Maintain an awareness of current developments in a technical specialism. Identify the new development suitable for the organization's business and needs. Prepare the roadmap and design changes, propose changes from an existing model to the new model. Engage different cross-functional teams to acknowledge and agree to support the changes
Graduate with Experience in IT with strong knowledge and experience as an Analyst specialising in Application Packaging with proven experience.
Pay Band – 7
Contract Type – Indefinite
Location – Noida- India
Closing Date – Friday - 30/April/2021 (23:59 CET)
A connected and trusted UK in a more connected and trusted world.
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.