Manager Customer - Customer Transformation


Line of Service



Not Applicable


Customer Strategy

Management Level


Job Description & Summary

Title: Manager Customer / Customer Transformation

Level: Manager 

Department: Customer

Location(s): Brussels 

We guide. We support. You grow.
PwC Advisory Is a network of multiple possibilities - where you want to make an impact is always up to you. With the guidance and support of our Advisory experts, you’ll delve into the inner workings of companies to find the best solutions for any challenge they might have. From the excitement of Deals to the complexities of Consulting and the fascinating realm of risks and threats in Forensics, you’ll help clients build trust and maintain their competitive edge, today and into the future. Now that’s making a difference.

We’re looking for a talented Manager to join our Management Consulting department as part of our Customer team.

We are a dynamic growing team based in Belgium of about 15 people, embedded in PwC’s European “Customer Transformation” practise with a total headcount of approximately 750 professionals. 

As a core member of the Customer team, you will help our clients address business-critical issues, and support senior management level decision makers in finding solutions to answering complex dilemmas in the area of (digital) growth strategy, customer experience, sales and marketing, customer service, and pricing.  Client engagements last typically a few months, but we also develop multi-year, wide-ranging and transformative relationships. 

What you’ll learn and do

Managers are responsible for managing end-to-end projects. This includes liaising with clients, working closely with the PwC project team and managing one or more consultants. You will contribute to a wide range of projects across various industries (with a primary focus in the consumer and industrial products industries), helping our clients cope with the challenges they are facing. 

Your role encompasses:

  •  Analysis and insight: Analyse complex client issues and demonstrate expertise and understanding of the functional and industry challenges
  • Define business requirements for implementation: Act as liaison between business and technology stakeholders.  Lead the design in cooperation with our PwC technology consultants and implement, end-to-end, (digital enabled) customer journeys.
  • Engagement delivery: Deliver and manage (parts of) engagements, including leading the approach, liaising with stakeholders, and managing workload within the project team 
  • Relationship building: Build relationships between PwC and the client's project team, have quality discussions with clients at various levels, demonstrate creativity combined with strong functional and industry knowledge
  • Communication: Structure, write and deliver presentations and other deliverables and share both orally and in writing with internal and client leadership
  • Business development: Build follow on opportunities at clients and contribute to / lead proposals and support the development of client offerings
  • Team development: Provide professional development opportunities and feedback for junior team members
  • Firm development: Contribute to firm activities and internal knowledge management and sharing

Who you are

  • Successful candidates will have several years of relevant business experience, and the ability to meet each of the following criteria: 
  • Strong academic background (minimum master’s degree)
  • A minimum of 5 years of relevant work experience in (digital) growth strategy, customer experience, sales and marketing, or customer service gained directly from working in commercial positions or from relevant project work within a consulting firm.
  • Experience in implementing (digitally enabled) customer transformations 
  • A strong interest and affinity with technology solutions, and experience in digital transformations in the Marketing, Sales and/or Customer service functions of a company. 
  • Good understanding of the Salesforce Customer Success platform and CRM 
  • Insightful thinker, confident with concepts, analyses and frameworks
  • Energetic team player with an enthusiastic, positive, "can do" attitude
  • Strong communication and interpersonal skills, with notable presence and confidence
  • Leadership qualities, project management skills, and people management and development skills 
  • Ability to plan, structure and prepare client ready work 
  • Ability to work on multiple, overlapping tasks in a fast-paced environment
  • Willingness and ability to take initiative and learn independently
  • Passionate about doing an outstanding job, both for the client and for PwC
  • Fluency in English and either Dutch or French; working knowledge of the other

What we offer

  • Competitive salary
  • Attractive benefits (hospitalization insurance, pension plan, bonuses, etc.)
  • Company car, mobile phone and laptop
  • Flexible schedule
  • Tailored training programme
  • Continuous learning
  • Huge growth potential 

Looking for a career where you’ll really make a difference? Then we look forward to meeting you!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

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