Manager, End User Computing & Corporate Technology

LSEG Business Services Colombo (Private) Limited (Colombo WP, Sri Lanka) 4 days ago
Role profile

This role is to manage and lead all the Colombo Production Services staff who are supporting collaboration and infrastructure for LSEG. This is a Technical Lead role within CSS reporting into the Production Services Lead in London. The role entails monitoring staff performance with oversight and leadership to ensure excellence and the delivery of a world-class customer experience and service. The role requires that the agreed services are delivered to the required predefined and agreed quality standards, with focus on a high quality and cost-effective service.

Responsibilities
  • Drive the team to deliver service excellence and industry best practice
  • Provide technical leadership and a technical escalation point for the team in maintaining and supporting the Production Services environment
  • Monitor performance of team via continual PMR process
  • Evaluate standards and processes that the support team is involved with and highlight any areas of improvement
  • Ensure that co-ordination and communication between the service owners, Global support teams and Management are being maintained in critical development situations
  • Review, implement and maintain SLA’s with internal and external stakeholders and implement and update escalation procedures where relevant
  • Create & review statistics to support client feedback and identify improvement opportunities
  • Ensure that all documentation is maintained by relevant staff within the team
  • Implement and maintain out-of-hours support in the team as appropriate
  • Monitor the ongoing workload and performance of the support team to ensure that the team provide the highest standards of service
  • Provide regular management reports
  • Ensure that timely and appropriate system and business training is provided to all team staff
  • Support recruitment activity to build skill groups as requested
  • Look for opportunities for team members to grow in role or take on wider positions supporting multiple client groups
  • Implement Continuous improvement programs to automate repetitive tasks, remove underlying issues to reduce incidents and to increase availability
  • Comply with the appropriate Governance and standards
  • Exercise Budget/Cost control
  • Management of a shift rota to ensure 24x5 onsite cover and 24x7 cover with on-call support
  • Ensure that all processes and documentation are adequate and effective to meet support and audit requirements
  • To ensure effective, pro-active monitoring and management is in place for systems
  • Participate in regular disaster recovery tests
  • Liaise with 3rd party organisations to resolve incident and problem investigations – understanding all 3rd party escalation processes
  • Undertake any other duties as may be required on an ad-hoc basis
  • Seeks opportunities to improve efficiency
  • Responsible for overseeing budget.
Required Skills and Experience
  • Experience of leading and managing a team within an Operations/ Production environment
  • Ability to communicate at all levels throughout the LSEG organization
  • Understanding of Operational Acceptance Testing (OAT), Disaster Recovery, High Availability (HA) in a Production environment
  • Understanding of Change Management, Incident Management and Release and Configuration management processes
  • Working within a matrix management organization structure and with diverse project delivery team(s)
  • Project delivery using offshore capabilities; an understanding of the complexities of working with offshore teams 
  • Demonstrated ability to successfully deliver medium-sized and large-sized projects of technical complexity
  • Good working relationships with 3rd party suppliers and vendors
  • Strong knowledge in Windows 10 and other Windows builds and Windows Server 2008 and above
  • Strong knowledge of Active Directory and migration experience
  • Good understanding of all Citrix technologies and User Experience Monitoring Technologies – Citrix Director, Lakeside Systrack
  • Strong knowledge in ESX & XenServer
Diversity & Inclusion

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

About London Stock Exchange Group

London Stock Exchange Group is a diversified international market infrastructure and capital markets business sitting at the heart of the world's financial community. The Group can trace its history back to 1698.

The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange; Borsa Italiana; MTS, Europe's leading fixed income market; and Turquoise, a pan-European equities MTF. It is also home to one of the world’s leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investor’s unrivalled access to Europe's capital markets.

Post trade and risk management services are a significant part of the Group’s business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house; Monte Titoli, the T2S-ready European settlement business; and globe settle, the Group’s newly established CSD based in Luxembourg.

The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world. The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.

London Stock Exchange Group is a leading developer of high performance trading platforms and capital markets software for customers around the world. In addition to the Group’s own markets, over 35 other organisations and exchanges use the Group’s Millennium trading, surveillance and post trade technology.

Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.

Values & Behaviours

Integrity: My word is my bond. Integrity underpins all that we do – from unshakable commitment to building and supporting global markets based on transparency and trust, to every transaction across our business with each and every stakeholder. We are a source of enduring confidence in the financial system, so when we say that our work is our bond – we mean it.

Partnership: We collaborate to succeed. We pride ourselves on working together as proactive partners, building positive relationships with our colleagues, customers, investors, regulators, governments and shareholders – for our mutual success and the benefit of all.

Innovation: We nurture new ideas. We are ambitious and forward-looking – a pioneering Group of market innovators, driven by fresh thinking that has kept us ahead of change. We prudently and proactively invest to make sure that our markets and services constantly moving forward, developing and evolving with advances in technology.

Excellence: We are committed to quality. We have a fundamental commitment to developing talented teams who deliver to the highest standards in all that we do. By collaborating together, we will sustain industry-leading levels of excellence, setting the benchmarks that inspire ever better performance.

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (“We”) may hold about you, what it’s used for, and how it’s obtained. If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workday@lseg.com. If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.

More from LSEG Business Services Colombo (Private) Limited
Engineer, Unix
LSEG Business Services Colombo (Private) Limited 4 days ago
Executive, Account Receivable
LSEG Business Services Colombo (Private) Limited 4 days ago
Senior Engineer, Cloud Operations
LSEG Business Services Colombo (Private) Limited 4 days ago
Apply