Manager I - Consulting

Candidate Experience site (Thiruvananthapuram, KL, India) 22 days ago

Role Proficiency:

Build the UST Business by advising clients on their business problems and identifying solutions or developing products for the same


  1. Generate revenue for consulting digital and product business for UST Global
  2. Lead a team of consultants who will help customers define their business problems and identify solutions.
  3. Lead business and technology consulting projects and deliver client objectives
  4. Perform assessments of client business processes organizational change IT processes and technology landscape' identifying transformational recommendations
  5. Develop a business and technical architecture strategy based on situational awareness of various business scenarios and motivations.
  6. Apply a structured business architecture approach and methodology for capturing the key views of the enterprise.
  7. Lead a team to capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance.
  8. Lead a team to describe the primary business functions of the enterprise and distinguish between customer-facing supplier-related business execution and business management functions.
  9. Lead a team to define the set of strategic core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers suppliers and external systems that interact with the business; and describe which people resources and controls are involved in the processes.
  10. Lead a team to define the data shared across the enterprise and the relationships between those data.
  11. Lead a team to capture the relationships among roles capabilities and business units the decomposition of those business units into subunits and the internal or external management of those units.

Measures of Outcomes:

  1. Revenue/# of leads generated
  2. Service (offerings) penetration mix
  3. Transformational value delivered to customer
  4. Achievement of service line goals
  5. Feedback from the industry units on the service line
  6. Timeliness of technology audits and completion of audit plan
  7. Timeliness of obtaining product certifications
  8. Number of training initiatives
  9. Diversification in technology areas under purview
  10. Number of reusable components designed for CoEs

Outputs Expected:

Resource Management:

  1. Maintain oversight of resourcing requirements and utilization patterns for the team
  2. Provide insights on resourcing requirements and ways to enhance efficiencies

Knowledge Management:

  1. Identify best practices tools and solution accelerators for products in the solution area; identify practice level initiatives and assign Developers (with bandwidth) to develop accelerators for the product portfolio / solution area
  2. Identify innovative recommendations on best practices for architecture and provide inputs for change / modification
  3. Create IPs and develop white papers for knowledge management and sharing; participate and provide inputs in external and internal seminars presentations and discussions
  4. Participate in industry wide forums and disseminate information about UST; increase mindshare for potential client base

Solution Development:

  1. Explore and identify emerging critical solution needs in technology area under purview
  2. Engage with vertical counterparts to identify opportunities to enhance penetration of technology area under purview
  3. Identify opportunities for new solution development for verticals in respective areas based on previous engagements

Capability Building:

  1. Assess the requirements for internal competency development by scanning market best practices and competitive landscape
  2. Devise a plan to enhance internal capability and seek approval; guide the process by obtaining required certifications / approvals. etc.
  3. Devise ways to build the team's capability by developing training plans and providing product certification opportunities to the team
  4. Seek approvals for required certifications (especially for products with no vendor alliance) and guide team to undertake technology and product related trainings

Product Selection:

  1. Develop a deep understanding of all the products in the respective technology domain; gather insights form the market and track the activity of competition
  2. Analyze the current set of offerings and analyze what new offerings can be developed (from a product and solution perspective)
  3. Analyze the market trends and cross examine the product portfolio and current solutioning capability against it to gather insights on business growth and direction

Technology Consulting Advisory:

  1. Actively participate in client advisory for large transformation deals
  2. Determine high level technology roadmap through discussions with C-suite (technology and business) with a clear understanding of client business requirements and issues
  3. Scope out the issue and resolve client's queries and concerns
  4. Establish and oversee implementation of governance strategy for complex engagements
  5. Provide thought leadership on large scale projects and fitment of technology within the company's technology stack
  6. Provide thought leadership using Industry best practices

People Management:

  1. EHP of team using FAST goals and G&F process
  2. Build team capability and capacity

Alliance Management:

  1. Engage with vendors for each product in the product portfolio; understand offerings benefits potential market and go-to strategy
  2. Conduct periodic meetings and track procurement of necessary training licenses; drive the setting up of a training lab as required
  3. Monitor the process of training and certification for the team and collaborate with vendors for the same; identify accounts (jointly with the vendor) which can be targeted for mutual growth by developing client appropriate solutions
  4. Assess potential opportunities along with vendors and ideate on ways to increase account penetration and achieve targeted sales. Collaborate with alliance partners to develop accounts for mutual growth

Design and Implementation Support:

  1. Participate in client meetings and secure approval for the design; resolve escalations and critical concerns and provide information and assurance to the client

Practice Development:

  1. Identify areas of focus for the technology area under purview
  2. Prioritize areas to build capabilities and presence based on technology and client landscape
  3. Scan the market for latest developments (for the technology area under purview) and best practices
  4. Specifically reach to current and potential clients to showcase capabilities
  5. Drive plans for the practice in terms of business revenue customer and solution focus
  6. Drive internal transformation to align with industry best practices to maximize efficiency and delivery quality

Skill Examples:

  1. Uses Domain / Industry knowledge to conceptualize new solutions and thought leadership points of view advice. Make recommendations the business stakeholders on the trends in the industry. Provide domain based guidance to the team at various stages of solution development
  2. Uses COTS Product Features / Functionality knowledge to understand the backward/forward compatibility of a product. Perform technical/functional impact analysis of the up gradations and build solutions that interface multiple functionalities. Build strategies standards and guidelines at the product CoE level evaluate and recommend products to clients conceptualize and drive the creation of generic offerings which can be taken to the market and accelerate product and technology solutions
  3. Uses Competitive Products Landscape knowledge to lead product consulting engagements independently within his/her area of specialization. Bring in the best practices from other product CoEs; build solutions that can be used across products. Conduct detailed market analysis research and recommendations collaborating with product vendors on alliances and partnerships to create go-to-market solutions
  4. Uses Different Implementations knowledge to identify best practices and solutions across products; ensuring reusability at the enterprise level
  5. Uses Technology Concepts knowledge to identify and recommend open source / in-house tools or accelerators based on the technology. Create HLD for a complex project (with multiple towers) and define POV/ recommendations on design to the customer. Develop framework and accelerators for optimal solution development. Evaluate new version of products (beta version) and any new products in the market. Enable setting up lab using the newer technology thought leadership (seminars while papers IP etc.); and mentor the team to build the necessary capabilities
  6. Uses Project Management Tools and Techniques knowledge to plan and manage large and complex projects as defined within UST. Implement best practices with measurable business value-adds identify risks and mitigation strategies on an on-going basis and implement the same for large/complex projects. Integrate multiple tower and identify dependencies across different streams for large and complex projects
  7. Uses Project Governance Framework knowledge to create or customize RACI matrix and governance framework for large and complex projects. Develop the communication protocol establish and following an escalation matrix for large and complex projects create reporting mechanisms for large/complex projects as defined within UST
  8. Uses Project Metrics knowledge to identify deviations from organization. Practice benchmarks and bridge the same analyze metrics trends based on reported metrics define metrics to be tracked for a project. Identify and implement appropriate tools for tracking defined metrics for a project
  9. Uses Estimation and Resource Planning knowledge to consolidate estimates at a solution levee for complex projects; evaluate risks and validate estimates from a technical standpoint assumptions within defined scope and boundaries. Conduct resource planning (pyramid people development) at a project level based on project requirements. Conduct impact analysis for changes to large complex projects and analyze corresponding impact to overall estimates resource loading and MPP (re-baseline)
  10. Uses Requirement Gathering and Analysis knowledge to raise ambiguities on requirements shared creating requirement management artifacts (such as traceability matrix etc.). Provide inputs and create estimates and solutions (based on the size of the project). Identify impacted areas based on the change requests understand the data and model based on requirements create/review design artifacts and apply common requirements repository in context of project/program
  11. Uses Solution Structuring knowledge to foresee and drive creation of solution accelerators that would be of help in multiple customer engagements. Provide thought leadership to transform solution accelerators to non-linear revenue streams; carving out unique solution and value proposition for the customer. Provide advice on making it competitive both from a solution and commercial perspective review and validate solutions in proposals and architect solutions for large/transformational deals providing recommendation on product features
  12. Uses Knowledge Management Tools & Techniques knowledge to plan and implement knowledge management program (comprising of creating knowledge artifacts training review and update to the artifacts leveraging existing artifacts) for a specific client project. Promote continuous knowledge management evaluating the pros and cons of different knowledge management tools and techniques to recommend the most appropriate technique as applicable. Write white papers/ blogs at internal and external level harness project level learning and contribute to the organization level repository. Build training materials and assessments for technologies/functionalities and conduct trainings defiling KM & KT measurement metrics to ensure effectiveness
  13. Uses Technical Standards Documentation & Templates knowledge to review the documents appropriate for the project needs. Review the documentation appropriate for the reusable assets/ best practices/ case studies Create and continuously modify the documentation standards necessary at the project level recommend/ implement tools/ processes that can track compliance to defined technical standards at the project level
  14. Uses Pricing & Licensing Models knowledge to create an integrated pricing model. Guide team members to apply pricing techniques and interact with relevant stakeholders during deal process. Compare contrast and choose suitable commercial models among those practiced in the industry. Optimize key levers of the business model to make the commercial proposal competitive design customized commercial and pricing models for specific situation (licensing of UST IP BPaaS)

Knowledge Examples:

Knowledge Examples

  1. Domain / Industry: In-depth knowledge of standard business processes within the relevant industry vertical one or more sub-domains within the relevant industry vertical customer business domain geography specific business domain and regulations. Has specialized knowledge of sources and parameters of industry analytics market industry trends and current state
  2. COTS Product Features / Functionality: In-depth knowledge (awareness) of functionality of a specific product
  3. Competitive Products Landscape: In-depth knowledge of 2 or more COTS products including knowledge of the competitiveness and UST capability at a high level
  4. Different Implementations: Demonstrates in-depth knowledge of testing 2 or more different kinds of implementations (upgrade new implementation conversion / migration enhancements maintenance interfaces testing) for 2 or more products
  5. Technology Concepts: Demonstrates expert knowledge of technology (OS languages applications databases concepts data models etc. and technology landscape
  6. Project Management Tools and Techniques: Demonstrates specialized knowledge of project management process (such as project scoping requirements management planning execution and control change management estimation risk management quality assurance disaster management etc.) and tools (MS Excel MPP client specific time sheets tools & processes capacity planning tools etc. and templates (SOW MSA etc.)
  7. Project Governance Framework: Demonstrates specialized knowledge of project governance framework RACI matrix
  8. Project Metrics: Demonstrates working knowledge of project metrics (e.g. productivity metrics quality metrics utilization onsite to offshore ratio span of control rookie ratio SLAs)
  9. Estimation and Resource Planning: Specialized knowledge of estimation and resource planning techniques (e.g. UCP Estimation model case based scenario based estimation Work Breakdown Structure estimation etc.) industry level functional sizing methodologies (e.g. FP) UST Specific Estimation Templates and Product Specific Industry Estimation Standards
  10. Requirement Gathering and Analysis: Demonstrates working knowledge of requirements (functional/ non functional) requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) requirements management tools requirements traceability and requirement elicitation practices (interviews questionnaires user observation workshops brainstorming use cases role playing prototyping etc.)
  11. Solution Structuring: Demonstrates in-depth knowledge of UST service offerings and domain related COTS products. Demonstrates in-depth knowledge of competitor's service offerings and products. Has working knowledge of service lines in UST
  12. Knowledge Management Tools & Technique: Applies strong knowledge of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools and techniques (such as classroom training self-study application walkthrough and reverse KT)
  13. Technical Standards Documentation & Templates: Applies specialized knowledge of various templates and standards (such as business blueprint design documents and test specifications)
  14. Pricing & Licensing Models: Specialized knowledge of pricing models (fixed price non linear unit based) licensing models (End User License Agreements etc.) and UST business models
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