Manager II, IT Infrastructure

TransUnion LLC (Makati, Philippines) 8 days ago

What We'll Bring:

The Infrastructure Lead is responsible for engineering, operations, and support of: servers, storage, network, database, middleware, data centers, network operations center, end user computing, global collaboration, and related technologies. We design, build, implement and provide ongoing support and maintenance (including contract management). We offer a clear career path and the opportunity to work on mission-critical projects as we move toward best-in-class technology

What You'll Bring:

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

  • Ensure Philippines business priorities, projects, SLAs, etc. associated with TI&S services are documented and being delivered. Develop and maintain performance reports to track progress of these priorities and cascade monthly to stakeholders.
  • Responsible for building and fostering strong relationship with the regional CIO, TI&S domain leaders and business partners.
  • Provide leadership and strategic direction to the in region infrastructure resources.
  • Ensure strong alignment exists between TI&S centralized services and local region.
  • Fully support and drive the in region international infrastructure transition program, including plans, timelines, communications, and alignment.
  • In partnership with TI&S regional domain leaders provide organizational and reporting structure recommendations
  • Upon completion of the transition, report directly to the regional IT Leader with dot line reporting to local business leader
  • In partnership with TI&S regional domain leaders, ensure global infrastructure standards are defined, documented, and implemented within the region.
  • Develop and maintain strategic plans, roadmaps, and infrastructure refresh programs.
  • Partner with Application Development, Enterprise Architecture, SP&G, and Information Security to deliver infrastructure and operations projects on time and on budget that fully meet TransUnion business and security requirements.
  • Support systems uptime goals for International infrastructure technologies.
  • Partner with Global Operations Center and Information Security to ensure systems are patched regularly, at a supported version of code, and fully secure.
  • Accountable for financial planning for TI&S within the region - including CAPEX and OPEX planning, accurate invoicing, and financial business plans.
  • Partner with TI&S Strategy, Planning, and Governance team to proactively identify and address increased volume/demand, develop disaster recovery & business continuity plans, and compliance and governance reporting (dashboards, heat maps, etc.)
  • Proactively identify gaps, risks, and improvements of in region infrastructure processes and tools and execute improvement plans.

Impact You'll Make:

The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.

  • Bachelors Degree/ College graduate or equivalent in Computer Science/Information Technology or related fields
  • At least 10 years relevant experience in computer operation support, System maintenance, WSUS, Network/System/Database Admin, active directory, system testing, user support and documentation
  • With 5 years leadership and supervisory experience as head of information technology preferably in banking, and consulting industry.
  • Support and maintenance experience on LAN and WAN (switch, router and firewall)
  • Excellent communication and interpersonal skills with good command in English
  • Knowledgeable indifferent operating system (windows 7, windows XP, Windows Server, Linux
  • Strong project management experience is a plus

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

TransUnion Job Title

Manager II, Infrastructure Engineering and Provisioning

Manager II, IT Infrastructure

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