Manager, Open Innovation Labs (APAC)

Red Hat (Singapore, Singapore) 23 hours ago

Become the heartbeat of an Open Innovation Labs (Labs) residency, coaching and nurturing novice customers. The Red Hat Labs team is looking for an Asia Pacific (APAC) Service Delivery Manager covering APAC to join us in Singapore. In this role, you will use a variety of agile and modern application development practices, along with emerging technologies from open source communities. You'll work together with small teams of consulting engineers and customers to build, test, and iterate innovative application prototypes which deliver real business value. You'll also be involved in the wider transformation our customers are going through, serving as the catalyst of these transformations. For this reason, you'll need to have solid transformation knowledge and feel comfortable talking to C-level executives about how we can support their business goals, running workshops, and putting together strategic proposals that support these initiatives. As a Manager, you'll support everything from the selling and scoping of Labs residencies and projects to guiding the delivery team's implementation of these projects, ensuring customer success.

  • Inspire customers to embrace Red Hat's open approach as a means of transforming not only what they do, but how they do it
  • Innovate our current thinking and develop new approaches to change how organizations and teams deliver software and systems
  • Develop teams of agile coaches, developers, and testers to embrace the agile methodology and identify and resolve impediments
  • Work with customers on initiatives to support agile transformations across business and technical teams
  • Serve as an agile project manager for Labs residencies, including residency planning and management, team management, process management and improvement, team building, and support and coaching of the owners of our offerings
  • Coach owners of our offerings to create product vision and roadmap
  • Support teams in converting existing product requirement documents to product backlogs
  • Coach owners of our offerings to write effective user stories, prioritize backlog based on business value, and track value points in sprints
  • Handle change management and escalations
  • Manage the engagement in terms of time, scope and resourcing
  • Support sales and business development for the Labs
  • Prepare and run Labs Discovery Session to sell Labs and to scope Lab engagements
  • Create efficient, quality proposals for customers by ensuring that all needs are defined through analyses of customer environments and expectations
  • Build interpersonal relationships with other Red Hat teams and serve as a trusted adviser for major Red Hat's customers
  • Project Management experience including financials, resourcing, scheduling
  • Engage with and persuade C-level executives
  • Experience working in customer-facing positions as a professional services manager
  • PMP Certification
  • 8+ years of experience as a senior manager with scrum master with a coaching mentality in an agile environment with an organization that ships software (Scrum Certification)
  • Solid experience using agile project management tools and methods
  • Excellent cross-functional communication skills; solid written and verbal communication skills and ability to present to C-level executives
  • Experience in sales or supporting the sales of professional services, including the development of the statements of work (SOWs), pricing, large-scale proposal development, and customer development
  • Excellent writing skills
  • Willingness to travel up to 50% in line with Red Hat’s COVID-19 guidelines
  • Bachelor's or MBA degree is a plus

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Manager, Open Innovation Labs (APAC)

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