Manager, Continuous Improvement - APAC (CSD)


The primary responsibility of the Manager, Continuous Improvement (CI) is to drive operational improvement and efficiency by executing on CI initiatives throughout Customer Support and Distribution (CSD) team in APAC, with the goal of reducing process inefficiencies and continually improving the end-to-end customer experience. The Manager, Continuous Improvement, will be a mentor and role model for excellence to embed a CI culture within CSD APAC, working with all levels across the team, supporting an environment for learning, alignment, accountability and helping to remove barriers to these objectives. This role includes also the accountability for the regional GSC PMO

• Responsible for providing leadership, coaching, and mentoring on the development of continuous improvement (CI) within Customer Support and Distribution.
• Champion a CI culture that can be developed & sustained.
• Work to ensure alignment of CSD APAC CI strategy and business objectives with those of the wider Global Supply Chain (GSC) Team and Cook Global strategy.
• Measure and report on progression towards embedding CI culturally, based on the agreed industry benchmark level to be achieved in any given year.
• Develop short, medium & long-term objectives for (CI) to support overall functional goals & objectives, supported by GSC Global CI.
• Maintain a collaborative leadership style always looking for opportunities to identify and remove process waste across the business.
• Coach, support and train operational leadership and team members to understand, apply, sustain, and develop a continuous improvement culture, including best practice use of CI and Lean Tools.
• Facilitate and lead continuous improvement events, including Value Stream Mapping, & Rapid Improvement Events, as a subject matter expert while empowering functional team members to present ideas and create and drive improvements and solutions.

• Lead one Green belt project per annum.
• Work with GSC CI teams around the global to ensuring a standardized approach to GSC CI journey. Liaise with Global CI lead on developments within the region. Capitalise on all opportunities to increase CI knowledge and share with APAC teams.
• Maintain alignment between global GSC PMO and regional PMO, whilst managing the APAC GSC PMO process.
• Ensure that all communication in relation to continuous improvement is consistent and clear for all employees and that all relevant information is disseminated.
• As agreed with the CSD APAC Leadership team, establish, maintain, and report out on CI metrics.
• Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
• Ensure that all duties are carried out in compliance with the company’s Quality Management System.
• Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.

• Degree in a relevant field of study and/or relevant experience. working in a complex, multi-disciplined environment preferred.
• Previous experience with Continuous Improvement/Lean Implementation.
• Lean Six Sigma green or black belt an advantage.
• Knowledge of Shingo an advantage.
• Language Skills – excellent written and verbal command of English.
• Formal business qualification and/or a proven commercial track record.
• Strong communication and inter-personal skills.
• Good computer skills including knowledge of Microsoft® Office.
• Willingness and availability to travel on company business.

Manager, Continuous Improvement - APAC (CSD)

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