Senior Change Manager

NTT America Solutions, Inc. (Barneveld GE, Nederland) 10 uren geleden gepost
Full-time
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
We are looking for a Senior Change Manager to ensure the optimum service delivery to our clients.
Our business as a specialist IT services and solutions provider spans over 25 years. To continue our success, we rely on our great team members to deliver world-class services in the most effective way.
As a Senior Change Manager at NTT, you will play a key role in ensuring that we deliver on the agreements as outlined by the client's contract, and according to the service level agreements. You will have the opportunity to work with a couple of clients, or with only one large client with a complex delivery nature.
Working at NTT
The Change Manager will ensure that all changes introduced in the live production environments of clients happen in a controlled and coordinated manner, ensuring minimal disruption of services. You are primarily responsible for the operational coordination and validation of change and service requests and the administrative processing in the tools. You also organize CAB meetings with the internal and external stakeholders and monitor changes. You take the initiative and are responsible for the creation and supervision of change plans and you monitor the lead time of the customer agreements made. You will work independently as well as in a team with fellow change managers, coordinators and support services engineers.
One of our core business philosophies is to attract top and emerging talent to steer our business to even greater success. We believe that we can offer you a great career within our organization, one where you become part of a global network with an open learning culture and fantastic career progression opportunities.
What we will expect you to do:
+ We will ask you to build strong, lasting client relationships and make client satisfaction your number one goal
+ You will need to manage the successful execution of changes and service requests according to the budget and maintain the expected levels of service
+ Perform risk assessments and prioritize changes based on importance, impact, and complexity
+ We will rely on you to make sure that the right resources are utilized and available, and that the service offered meets with the quality requirements of the client
+ Develops metrics that provide data to identify future improvement opportunities
Most of all, we need you to oversee all aspects of our change management practice and ensure that we provide perfect service delivery through exceptional customer experience.
What will make you a good fit for the role?
Key requirements:
+ Degree in a Computer Science or Information Technology field, or equivalent work experience with IT services
+ Experience in change management, about 6 years
+ ITIL qualification(s) and familiar with Agile and Scrum principles
+ Strong Dutch and English language skills
+ Experience with Cloud services is a plus
Key abilities required:
+ Able to lead, motivate and organize virtual teams in order to create effective teamwork
+ Able to analyze data and formulate effective strategies to increase performance
+ Able to present information
+ Able to identify opportunities to up sell our services, as well as spot new client business opportunities
Non-negotiable for us:
+ We need you to drive client focus, service excellence and ultimately the clients satisfaction, and set the benchmark for these for your fellow team members
+ Proactive in approach and good attention to detail
+ If problems arise, take ownership, and resolve them
+ Finally, we care about our clients, our colleagues and the environment and we want you to do the same
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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Senior Change Manager

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