Manager. Quality

Eaton (Pondicherry, PY, India) 14 days ago
Remote Friendly Other Asia Full-time
Description: If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward Manager – Quality based in Pondicherry, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: • Engages with customer and service team to provide on-time feedback for customer complaints and co-ordinate with design teams to identify the root cause to provide a permanent solution and submit the Root Cause Analysis. • To be the functional expert as single point of contact for customer handling related to Quality issues in UPS • Drive Quality in Power Quality products , Processes and resolves customer complaints with CAPA and gains customer confidence. • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. • Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing them effectively • Monitors quality performance at customer end, in-house and supplier with CAPA Responsible for smooth execution of Factory Acceptance Test for Key customers. • Responsible for delivering PP targets of quality function for the plant • Formulating Quality strategy and ensuring the execution & implementation • Ensuring Quality Projects planning and execution. • Work closely with the manufacturing teams to ensure that the systems are well deployed and yielding necessary results • Work closely with corporate quality to drive corporate expectations and initiativess • Lead/participate in the process to systematically reduce customer complaints and increase customer satisfaction. • Understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution across all Product groups . • Managing customer quality issues and customer complaints and material returns for plant manufactured as well as traded products • Handling supplier quality function by interacting with suppliers as well as with plant in turn improving supplier quality. • Responsible for discussing containment, corrective and preventive actions with the internal and external customer. • Responsible for ensuring successful Customer Audits /Visits, On-time closure of Customer Audit Observations and review with the team. • Interact with suppliers to improve supplier quality, which will help reducing plant quality issues. • Ensure that Quality is built into the product & process at suppliers end through deployment of Quality tools like Control Plan, PFMEA, SPC, MSA at supplier end. • Responsible to initiate continuous improvement on FPY, scrap and rework to achieve set targets alongwith YOY improvements • Provide functional Quality related trainings to all Plant Quality employees on ongoing basis. • Quality function deployment in New projects. • Work on the implementation of changes in Quality Management Systems (EQMS) in line with continous upgradations • Close working relationship with the Service Organization – ability to monitor and drive FSBs implementation • Timely & accuratley Collection of Warranty data and drive down annual warranty rate % YOY • Manage customer quality issues as they occur, provide support and resolution • Participate in customer calls/discussions and provide appropriate expertise on reliability • Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions Description: If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward Manager – Quality based in Pondicherry, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: • Engages with customer and service team to provide on-time feedback for customer complaints and co-ordinate with design teams to identify the root cause to provide a permanent solution and submit the Root Cause Analysis. • To be the functional expert as single point of contact for customer handling related to Quality issues in UPS • Drive Quality in Power Quality products , Processes and resolves customer complaints with CAPA and gains customer confidence. • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. • Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing them effectively • Monitors quality performance at customer end, in-house and supplier with CAPA Responsible for smooth execution of Factory Acceptance Test for Key customers. • Responsible for delivering PP targets of quality function for the plant • Formulating Quality strategy and ensuring the execution & implementation • Ensuring Quality Projects planning and execution. • Work closely with the manufacturing teams to ensure that the systems are well deployed and yielding necessary results • Work closely with corporate quality to drive corporate expectations and initiativess • Lead/participate in the process to systematically reduce customer complaints and increase customer satisfaction. • Understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution across all Product groups . • Managing customer quality issues and customer complaints and material returns for plant manufactured as well as traded products • Handling supplier quality function by interacting with suppliers as well as with plant in turn improving supplier quality. • Responsible for discussing containment, corrective and preventive actions with the internal and external customer. • Responsible for ensuring successful Customer Audits /Visits, On-time closure of Customer Audit Observations and review with the team. • Interact with suppliers to improve supplier quality, which will help reducing plant quality issues. • Ensure that Quality is built into the product & process at suppliers end through deployment of Quality tools like Control Plan, PFMEA, SPC, MSA at supplier end. • Responsible to initiate continuous improvement on FPY, scrap and rework to achieve set targets alongwith YOY improvements • Provide functional Quality related trainings to all Plant Quality employees on ongoing basis. • Quality function deployment in New projects. • Work on the implementation of changes in Quality Management Systems (EQMS) in line with continous upgradations • Close working relationship with the Service Organization – ability to monitor and drive FSBs implementation • Timely & accuratley Collection of Warranty data and drive down annual warranty rate % YOY • Manage customer quality issues as they occur, provide support and resolution • Participate in customer calls/discussions and provide appropriate expertise on reliability • Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions Qualifications Requirement: BE / ME degree in Electrical/ Electronics Engg 15+ years of experience in Quality with 10+ year of experience in UPS industry Thorough knowledge of Problem Solving, ISO, EQMS, Six Sigma, EBEA, Customer Systems and overall EBS/ELSS understanding (incase of internal candidate) Sound Knowledge on the UPS system and its functionality• Detailed knowledge of manufacturing processes, procedures and methodologies• Six Sigma Black Belt/ Green Belo Certification a plus Excellent written and verbal communication skills. High degree of professional presence and customer interface skills• Very adept at influencing to achieve results through others when required• Good leader and a Team player• Ability to get things done through teams effectively Ability to forge strong relationships at all levels of the organization. Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-MY1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Quality Region: Asia Pacific Organization: PQD India Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: No

Manager. Quality

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