Observability and SRE Engineering Sr. Group Manager-C15


We are currently looking for a head of Observability development and engineering with enterprise wide responsibility for all the metrics, telemetry, events and logs across internal and external cloud and distributed computing.

Roles and Responsibilities

  • Managing and developing a team of over 50 people with a mix of employees and contractors.
  • Developing and enhancing full-stack observability for Hybrid, Multi-cloud deployments providing consistent view for various teams.
  • Strong development and agile process background
  • Reviewing existing Observability and Monitoring solutions to uplift technology solutions to provide scale-out, robust, cost effective solutions
  • Identify comprehensive risks and risk-mitigation-mapping matrix, Coordinating with the Security, Risk & Compliance teams
  • Develop high-level solution specifications with attention to integration and feasibility (technical, function and financial)
  • Ensure solution meets all requirements of quality, security, modifiability, extensibility and scalability.
  • Actively seek ways to improve business software processes and interactions
  • Proactive collaboration with team members to identify common challenges and by continually researching best practices in coding
  • Prepare an easy to understand report detailing achieved milestones and short-term and long-term project goals
  • Provide technical guidance and coaching to developers and engineers

Skills / Qualifications Required

  • Advanced years of experience from architecture and design to delivery and support of complex highly scalable robust solutions.
  • Experience in designing scalable enterprise solutions with high volume, high frequency data
  • Good knowledge of self-serviced Monitoring solutions from - Real User Monitoring, Synthetic Monitoring, Application performance monitoring, Endpoint Monitoring, Compute and Storage monitoring.  With solutions like Prometheus, Grafana, AppDymanics, Splunk, ElasticSearch
  • Experience in developing and coordinate cloud architecture across diverse areas including Application Development, Identity and Access Management, Network, Data management and Security to determine functional and non-functional requirements.
  • Experience in Infrastructure as Code, CI/CD tools (Jenkins, Bitbucket, Artifactory, JIR, ansible, Terraform, Cloud Formation Templates, Puppet etc.) 
  • Good knowledge of Operating Systems (Linux, Unix, Solaris, Windows, mainframe will be a plus) and Enterprise Computing
  • Good Understanding of Networking (TCP/IP, IP addresses, HTTP, and DNS is an added advantage)
  • Good understanding of security (knowledge of firewall and other security components) and open source technologies
  • Experience working on large-scale projects, leading teams in an agile methodology.
  • Experience developing software utilizing various languages including Ruby, Python, Java/J2EE, C++, PHP, .NET, GoLang, etc..
  • Familiarity with HTML/CSS, JavaScript and UI/UX design
  • Experience in a modern microservice framework (Spring Boot, Node.js/Express, Microprofile, Ruby on Rails, etc)
  • Experience of cloud platforms (AWS, Google Cloud, Azure, IBM) to design, create, and deploy solutions using Container/Kubernetes (Openshift, IBM Cloud Private, EKS...)
  • Experience designing secure software systems based upon industry-specific specifications
  • Outstanding collaboration, communication and presentation skill are essential 
  • Oversee the technology budget and manage the budget and forecasts to ensure relevant targets are met
  • Utilize in-depth knowledge of how technology integrates within Citi and of direct competitors products and services
  • Make evaluative judgments based on analyzing information in complicated or unique situations, utilizing multiple sources of information
  • Negotiate with senior leaders across functions, and with external parties, as required
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years of relevant experience in an Engineering role with extensive experience in business, functional and people management.
  • Project Management experience
  • Consistently demonstrates clear and concise written and verbal communication
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Proven track record of operational process change and improvement


  • Bachelor’s degree/University degree or equivalent experience


Job Family Group:



Job Family:

Systems & Engineering


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$170,000.00 - $300,000.00


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