Job Description

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon in Thailand
Aon Thailand was established in 1968. Today, with over 240 qualified professionals based in Bangkok, Aon Thailand is the largest service provider in insurance and reinsurance brokerage, risk management and human capital consulting in Thailand.
Aons operation in Thailand comprises Aon Risk Solutions, which provides multifaceted retail brokering and risk management services; Aon Benfield, the reinsurance intermediary and capital advisor of Aon; and Aon Hewitt, which focuses on human resource services.
Responsible for supporting the Director in the design and implementation of effective risk management and insurance programmes.
Day to day management of all client service activities.
Retention and development of existing accounts.
Key Tasks of the position include
- Account Administration
- Assisting Director in managing work-flow/priorities of all clients under their team responsibility.
- Ensuring all documentation/procedures follow the Group Standards.
- Setting/monitoring of team budgets in conjunction with the Director.
- Attending client meetings
- Attending surveys and Risk Management activities as designated.
- Account Monitoring
- Attending to client enquiries when the Director is absent.
- Arranging for processing of adjustments/amendments to insurance programmes.
- Renewal Strategy
- Assisting with Broking and Pre-Renewal Strategy Planning Insurer (and reinsurer) negotiations on premium, policy terms, wordings and endorsements.
- Completing placement of covers, policy and endorsement (coordinated by Director).
- Client Renewal Report and Insurance Manual preparation
Key Tasks of the position include
- Knowing the client (particularly the decision makers) and building a relationship with the client.
- Understanding the clients business.
- Determining the clients risk management and insurance needs.
- Formulating an effective and efficient (cost effective) insurance and risk management programme for the client.
- Advise clients on uninsured areas and general transfer of insurance knowledge with clients.
- Effective planning / coordination / communication / delegation / motivation of the account service team.
- A high standard of day to day service; prompt attention to client requests; provision of all client documentation, well presented, within acceptable periods; involvement in all major/contentious claims to assist where necessary etc.
- Application of Aon Group Quality System procedures as applicable and as documented. Minimize exposure to E&O claims.
- Co-ordinating the overseas network where the account requires it.
- Suitable entertainment of appropriate client personnel and overseas visitors.
- Being alert to political or other developments which may affect the Aon relationship.
- Assist Director in placement of insurance programme with insurer(s) / reinsurer(s).
- Co-ordinate and follow up with insurer(s) (and reinsurers where required)
- Achieving optimum income consistent with an appropriate and competitive service.
- Assisting accounts department with credit control where premium payments are more than
90 days overdue or as otherwise specifically requested
Bachelor Degree or higher level (BBA in risk management or insurance is a plus)
At least 5 years experience in the Insurance Industry
Proficient in both written and spoken English
IT knowledge (Microsoft Office, Lotus Notes)
Good interpersonal & Communication skills
Customer Service Skills and problem-solving skills
Ability to work under pressure
We Offer You
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience
Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
Job number: TH0805
Location: Thailand

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