Job Description

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 770 business locations in 36 countries – 740 of them in Asia – and 28,300 specialized staff, DKSH generated net sales of CHF 10.1 billion in 2015. The company a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Manager, Market Intelligence

General responsibilities:
Supervise Assistant, Market Intelligence, Sales Force Effectiveness Support ensure support deliverables on
  • Sales Force Au mation (SFA) System e.g. EchoPlus: researching business requirement, initializing, roll-out, and moni ring the system.
  • Sales & market intelligence: providing data analysis and reports, and designing, developing and implementing analytical ols or templates.
  • Client services: providing services of SFA system & reports clients according business requirement and/or company agreement.
Business metrics:
Financial data/KPI
  • Project / task deliverables
  • Cus mers (clients & internal cus mers) satisfaction
  • Percentage of project / task completed
  • Level of services satisfaction
Main challenges
  • Ensuring the Sales Force Au mation (SFA) System will satisfy business needs and lead utilization.
  • Developing new ols or SFE processes improvement support sales & marketing function.
  • Maintaining Service Level Agreement (SLA) with cus mers / clients.

Manager, Market Intelligence


  • Bachelor’s Degree in Information Technology, Statistic, Mathematics; MIS or MBA would be an advantage
Work experience

  • 5-8 years of experience in managing information system / analysis.
Functional skills and knowledge
  • Computer Literacy: MS Excel, MS Access, Database ols
  • Analytical Thinking
  • Communication / Presentation
  • Conceptual Thinking
  • Creativity / Innovation
  • English Proficiency

DKSH competency

  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives satisfy our cus mers’ and clients’ needs the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving win and leads others by driving results in a ugh yet fair manner
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges in opportunities
  • Is able cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way

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