Manager - Customer Value Advisory

Celonis (Amsterdam NH, Nederland) 13 uren geleden gepost

We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Manager - Customer Value Advisory.

The Role:

  • Lead and manage a team of 8 - 10 Customer Value Architects
  • Ensure timely and high-quality deliverables produced by CVA team members to meet customer objectives focused on driving business value and adoption
  • Ensure CVA team members drive measurable business value and ROI for customers by identifying improvement opportunities, structuring business cases, enacting solutions, measuring value realized and preparing the organization for change
  • Ensure CVA team members drive end user adoption on their engagements by producing quality deliverables in: governance and centers of excellence setup, end user rollout planning, training and enablement strategies and training execution
  • Communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results
  • Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
  • Maximize services revenue and ensure high utilization rates
  • Continuously improve and enhance the CVA methodology to drive outcomes and consistency
  • Recruit and develop a high-performing CVA team, developing career paths for team members that allow for growth and development within the Professional Services team and Celonis
  • Work collaboratively with and influence other departments, especially other Professional Service teams, Product, Sales and Customer Success, to promote customer satisfaction and achieve business unit and company goals
  • Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training

The qualifications you need:

  • You are a proven leader with 3+ years of experience managing professional services teams focused on management consulting, change management and process improvement projects
  • 8+ years of experience in Management Consulting, Digital Transformation or Process Improvement
  • Demonstrated experience in recruiting, motivating and retaining top talent
  • Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
  • Being a top-performer with demonstrated past success achieving relevant targets and KPIs
  • Deep understanding of business value, business case building and strategic execution
  • Excellent communication skills in English and Dutch
  • Organizational transformation expertise
  • Deep understanding of enterprise customer relationships

What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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