MANAGER NETWORK BUSINESS SOLUTIONS

Johnson & Johnson (Beerse VAN, België) 22 dagen geleden gepost
Position Summary The role of Manager, Network Business Solutions is to manage and oversee Network Delivery Requests for Manufacturing, Logistics and Laboratory (MLL) environments as well as co-ordination of global business requests, involving multiple regions (e.g. acquisitions and divestitures). The scope covers all aspects of Voice and Data Networking including traditional Data requests, UCC, IPT, Contact Centers, and Wi-Fi and may include global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with J&J standards and coordinating in-house resources, capacity teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner’s requirements. The role will also be responsible for effective communication with business partners and stakeholders across multiple geographies. When required, the role may become involved with operational support related to the delivered solution. For other (non-MLL) global business projects, the focus of the role is to act as a “go to” person and to ensure work is coordinated and properly resourced across the Regional Delivery teams and vendor resources. This will require building strong partnerships with the other Global Networking teams, key business partners and vendors. The role will supervise and oversee outsourced resources including Regional Capacity teams and outsourced Network engineers and may be required to manage a small sub-team of Network Solutioning specialists, which will include people management in addition to coordinating the team's work and resources. Major Duties & Responsibilities Oversee, manage and resource MLL Network requests from Intake to operational handover ensuring cooperation and communication with key stakeholders and vendor resources. This includes pre-project consulting, solution requirements gathering and developing solutions compliant with J&J architectural standards, working with the Global Engineering team to design non-standard solutions when required, implementation planning and execution utilizing the appropriate internal and external resources (Ordering & Quoting team); Change Management team; Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders. Manage service introduction, hypercare, documentation, operational handover and if necessary, provide support for operational issues. Coordinate and oversee non-MLL, global business Network requests from Intake to operational handover, ensuring cooperation and communication with key stakeholders and vendor resources. Ensure these requests are fully resourced with appropriate involvement of the Network Regional Delivery teams. Liaise between business partners and internal/external Network resources to ensure timely reporting and communications, business goals are being addressed and issues are dealt with. Build good working relationships with business partners to understand, develop and improve processes, build visibility of requests in the pipeline, intake work and address issues and concerns. Other duties and responsibilities Involvement in vendor selection and governance processes Approve purchase of equipment, services and supplies Backup and support roles and functions in the Network team to ensure delivery of consistent customer service Qualifications Required Qualifications Required Minimum Education: Bachelor’s Degree or equivalent experience Required Years of Related Experience: 8-10 Years Related Experience Knowledge and/or Certification on Cisco data networking products and IOS, firewalls, load balancing Required Knowledge, Skills and Abilities: Strong technical knowledge and experience with three or more of the following infrastructure components: SDN, SDWAN, Network Automation, Cloud Solutions, 5G, DHCP/DNS, WAN/LAN topologies and services, WLAN, MPLS, IP management tools, network management applications, Internet, IPT, QOS, EIGRP/BGP, unified communications, multimedia/VoIP solutions, SIP, and contact center technology technology and/or contact center and unified communication solutions Extensive experience in managing outcomes in an IT infrastructure environment Strong experience in MLL environment Strong experience translating business requirements into technical network solutions Proven experience in network and infrastructure planning and development Proven experience working in a global environment and coordinating across regions Extensive experience managing technically complex telecommunication deployments and projects Excellent written and oral communication skills Excellent interpersonal skills and ability to communicate effectively at all organizational levels Exceptional customer service focus Willingness to work some unsociable hours – weekends and evenings – to support implementations Preferred qualifications Preferred Minimum Education: Masters / Bachelor’s Degree Preferred Area of Study: Computer Science, Telecommunications, Electrical Engineering Preferred Related Industry Experience: Experience in Health Care/Pharmaceutical sectors would be advantageous Preferred Knowledge, Skills and Abilities: PMP, Agile, Scrum Master, Lean certification Primary Location Belgium-Antwerp-Beerse- Organization Janssen Pharmaceutica N.V. (7555) Job Function Info Technology Requisition ID 2105951147W

MANAGER NETWORK BUSINESS SOLUTIONS

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