Manager Spare Parts Mobile Automation

Dematic (Zwijndrecht VAN, België) 26 dagen geleden gepost

About Dematic

Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

In the Mobile Automation Business Unit we develop mobile robots and mechatronics, robotic controllers and cloud-based management systems. Automated Guided Vehicle (AGV) systems from Mobile Automation are fully autonomous robots that move and transport items in production, warehouse, and distribution centers without manual intervention or permanent conveying systems.

The Mobile Automation Business Unit is a Start-Up within a world-famous, economically very stable group and is a virtual organization. It is the fastest growing division of the company and has locations in the USA, Australia, Zwijndrecht (Belgium), Xiamen (China), Hamburg and Bremen. In the second half of 2020, a further location in Eastern Europe is to be added as part of the further expansion. 2018 the company started with around 25 employees, has currently around 300 employees and is expected to grow by another 150 employees this year, and by another 100 employees in 2021. In total, there are more than 6,000 vehicles in use and so far transported 3.4 billion pallets, another 670,000 each day.

For our KION Mobile Automation department which is the worldwide KION automation segment, located in Zwijndrecht, Belgium, we are recruiting for a

Manager Spare Parts Mobile Automation

The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe Flexible and agile characters may change and develop the automation business to its best!

To further strengthen the department, we are looking for you as "Manager Spare Parts Mobile Automation (m / f / d)" at location in Zwijndrecht (Antwerp) as soon as possible.


  • Globally manage all relevant processes to safeguard spare parts availability/readiness for KION automated vehicles at the Operating Units
  • Assure technical spare parts documentation with relevant interface departments as well as timely and adequate information flow towards the Operating Units
  • Establish structured, standardized spare parts processes for existing and future parts portfolios towards/across the Operating Units
  • Develop parts guidelines and tools for the Operating Units (e.g. stock proposals, recommended end customer parts packages, connotated parts lists etc.)
  • Manage spare parts topics across product life-cycle with relevant interface departments (e.g. strategies for variant management, updates/supersessions, retrofit solutions)
  • Ensure the proper definition of Automation spare parts and the integration of parts requirements into product specifications and product development processes
  • Support the Operating Units in spare parts specific topics
  • Pronounced stakeholder management with relevant interface departments, including R&D, product requirement, master-data, parts and service divisions


  • University degree or comparable training, preferably with an engineering/technical focus
  • At least three years of relevant experience within Automation Industry, (Automated) Material Handling Solutions, Machinery & Industrial Engineering or related industries
  • Profound knowledge of spare parts requirements and processes (e.g. based on experience in parts/technical product management, technical service, life-cycle management or product development)
  • Good technical knowledge and understanding
  • Strategic & entrepreneurial thinking and acting
  • Team player with a high level of communication/negotiating skills
  • Ability to operate in an international team and to perform in a global matrix organization
  • High level of customer and service orientation
  • Fluency in English and preferably also in German language
  • Flexibility and willingness to international travel (30%)

What we offer?

We are the largest provider on the market and want to further expand leadership position in the field of mobile automation. We have the speed and short decision-making paths of a start-up, but the financial security and the standing of a large corporation. We have top technologies, have a global sales and network and work for the big global e-commerce customers who are looking for global solutions. Our development and processes are very fast (e.g. SW-update every 3 months) and our R&D developers always look after a product holistically from start to finish and do not just manufacture a single component - they accompany the entire product from A-Z.

Would you like to go your way in a unique, technology-savvy organization and make a significant contribution to further expansion?

We should get to know each other!

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