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Alipay Payment Services Hong Kong Limited Merchant Service Manager

4 days ago: Alibaba Group

Job Description

Job Description

• Responsible for AlipayHK JV merchants account servicing

• Responsibilities including but not limited to online and offline merchants communication, customer complaint management and Key Account merchants operation

• Design and implement merchant accounts service procedure; optimize merchant service experience

• Explore merchant’s potential needs, coordinate and communicate with internal departments to optimize operation strategy, product development and business development

• Screen and process merchants application

Job requirements

• Bachelor degree or above with at least 5 years working experience

• Customer-oriented and strong ability to work under pressure

• Previous experience in account servicing and internet business or other related industries is preferred

• Excellent communication, execution and problem-solving skills

• High proficiency in English and Cantonese


Job Description • Responsible for AlipayHK JV merchants account servicing• Responsibilities including but not limited to online and offline merchants communication, customer complaint management and Key Account merchants operation• Design and implement merchant accounts service procedure; optimize merchant service experience • Explore merchant’s potential needs, coordinate and communicate with internal departments to optimize operation strategy, product development and business development • Screen and process merchants application Job requirements • Bachelor degree or above with at least 5 years working experience • Customer-oriented and strong ability to work under pressure • Previous experience in account servicing and internet business or other related...