Conduct basic training on platforms in use for everyday operations (currently MS Office, Salesforce), custom applications and general office system training, including security awareness for newly hired employees, and refresher courses for all users.
Provide advanced training on Office365, Salesforce, custom applications and other special requests from customers
Apply solid instructional design skills, effective learning principles, and creativity to course design to engage students in the learning process, encourage participation, and meet the requirements of the adult learner
Collaborate with team members to identify, contribute, and recommend new ideas or methods for enhancing our curriculum
Work with subject matter experts to quickly assess, design, develop, and maintain instructor-led, web-based, and workbook training materials that are educational and effective
Develop learning assessments and provide ongoing feedback and recommendations
Stay up-to-date and expand knowledge on instructional design and e-learning industry trends and related technology
Analyze content, target audience, job tasks, and learner environment to identify appropriate instructional strategies and define learning objectives
Develop, revise, and validate technical instructor-led and web-based courses, including instructional text, technical reference information, learning activities, software exercises, presentations, etc.
Evaluate new and existing technologies to determine best capabilities to support the department while aligning with industry trends
2+ years of experience as an instructional designer, technical writer, or trainer with experience in instructional design techniques, knowledge of adult learning theories, and expertise in developing instructional resources
Exceptional writtena and verbal communication skills, interpersonal skills, initiative, and the ability to work independently as well as in a team environment
Strong organizational skills with the ability to prioritize and multi-task
Strong attention to detail
Knowledge of and experience applying the ADDIE model of instructional design
Demonstrated instructional design skills, including audience analysis, needs analysis, development of scope, design specifications, performance-based objectives, assessments, and curriculum development
Experience developing instructor-led training, computer-based training, web-based training, and e-learning for software applications
Bachelors or master’s in instructional design, instructional or educational technology, curriculum development, or related field
Experience developing a training curriculum from the ground up to meet customer needs
Experience performing training on Microsoft products and Salesforce
Experience creating and managing a learning and development site
Ability to conduct training sessions both in-person and remotely
Ability to adjust training programs as needed to support a diverse user base
Candidates must be able to pass a US Public Trust background check for badging and to access client systems.