Job Description

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Responsible for the preparation and execution of customer network optimisation activity across CenturyLink and peer networks. Provide and assist with Incident, Change and Problem Management adhering to an ITIL based framework.

The salary on offer is £35,000 to £40,000 per annum, plus a 10% of base salary shift allowance.

The shift rotation will involve one week of days (5 days 0830-1830 @45 hrs per week) followed by one week of nights (4 nights, 2100-0645 @ 35 hrs per week).

Location of Role: Basingstoke

Closing Date for Applications: Thursday 29th August 2019.

Job Description

Prepare, track and migrate live customer services under a controlled change window with regular requirement for out of hours work.

Liaises with internal/external clients to receive or provide clarity, manage dependencies and ensure provision of clear updates to relevant tracking systems.

Design and Test solutions across DWDM, SDH, SONET and MPLS networks.

Update provisioning system records and tracking databases, ensuring high degree of accuracy, within specified timelines.

Work moderate to complex projects with cross-functional teams and with limited guidance.

Analysing and monitoring network performance . Stakeholder engagement (internal colleagues and external clients) aimed at risk mitigation and complex problem resolution.

Coach team members, provide training at regular intervals on current and upcoming projects.

Contribute to process documentation and work instructions in support of new or ongoing activities.

Planning and preparation of migration activity, MOP creation, completion of migration (requiring management of multiple stakeholders) and accurate representation of the migrated service in multiple inventory systems.

  • Applicant should have experience in a medium to large scale business in implementation, deployment and support of transport and/or IPVPN network technologies. 

  • The successful candidate is required to demonstrate knowledge and proven experience in at least five of the following areas: DWDM provisioning, SDH/SONET provisioning, NMS, Provisioning, testing and fault resolution, MPLS, Experience of Lucent (DMX, ADM16), Ciena (5430, 6110, 6500, Core Directors), Ericsson (SMA16, SMA1, SMA16+).

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at  

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