IT Support and Helpdesk / System Engineer / Network and Security Engineer / Operator

Seamatch Asia Limited (Hong Kong, Hong Kong) 1 day ago
Company Description:

Founded in 1999 by a group of experts from different industries, Seamatch is the leading recruitment services provider of specialist recruitment and HR outsourcing services.


With offices in Beijing, Shanghai, Hong Kong and Singapore, and a team of over 30 professional consultants, we place quality at the center of everything and aim at providing the best services to both our clients and candidates.

Hong Kong Office
Employment Agency Licence no.64097

22/F, Ka Wah Bank Centre, 232 Des Vouex Road Central, Sheung Wan, Hong Kong
Tel: 2111 3772
Fax: 3007 1947
Website: www.seamatch.com

Job Description:

(Senior/ Junior) IT Support and Helpdesk (inhouse)

Key Responsibilities:

  • Conduct daily operation tasks such as support call handling end user support and system account maintenance;
  • Maintain a high degree of customer service for all support queries to all executives and end-users;
  • Solid experience in Windows and general office desktop applications;
  • Good interpersonal and communication skill;
  • Stable, mature, responsible and hard-working.

General Requirements:

  • Higher Diploma or Degree holder in Information Services or related disciplines;
  • Min 1 years' experience in providing helpdesk support / back office operations;
  • Solid experience on Active Directory is a big plus
  • Cantonese is a MUST
  • Good command of written and spoken English and Mandarin is a plus.
  • Fresh graduate welcome with jobs training consider as Junior
  • More experience with infrastructure will be as IT Manager

System Administrator - all-round (inhouse)

Responsibilities

  • Hardware/software setup, maintenance and trouble-shooting
  • Provide hardware, software, Database and network support
  • Coordinate with vendors on hardware and software purchase/maintenance
  • Manage IT asset and server hardware inventory
  • Documentation of network and IT infrastructure
  • Vendor and Project management
  • Follow up ad-hoc task

Requirements

  • Higher Diploma or Degree in Computer Science or related discipline
  • Minimum 4 years working experience related to IT support and troubleshooting
  • Good command of written and spoken English and Chinese, including Putonghua
  • Strong analytical and problem solving skills
  • Good communications skill and self-motivated
  • Able to work independently

Technical Skills

  • Good infrastructure skills (Cloud, AWS, Windows, VMWare, Linux, Veeam, Networking, HA Soultion)
  • Scriping like Windows Powershell/ Linux Shell scripts, or others scripting tools
  • Knowledge in Firewall, Switches, SAN, MSSQL, MYSQL, VOIP, VPN

System Engineer (Window x1, Linux x1), (inhouse)

Responsibilities:

  • Perform Window/Linux system administration including system setup and backup, software installation, patch upgrade, systemmonitoring and health checks.
  • Responsible for system troubleshooting and performance turning.
  • Manage capacity monitoring on system and applications.
  • Provide advice and consultancy service to project team with systemarchitecture design.
  • Revise technical standard guidelines adhering to Internal IT auditregulations.
  • As a technical advisor for junior system administrator.

Requirements:

  • Degree holder in information technology, computer science or related discipline
  • Minimum 2 years working experience in Windows XP/7, Window 2008Server
  • Prefer but not a must on Redhat Linux 6 system administration
  • Solid knowledge in technical infrastructure environment and experience in system architecture design
  • Proficiency in window/shell scripting
  • Experience in blade server system administration, VM and Lotus Notes is a plus.
  • Self-motivated, and willing to work under pressure to meet deadlines
  • Experience in IT inventory management and IT operation automation is an added value.

Network Engineer

Responsibilities:

  • Manage network equipment and configuration
  • Perform network administration & support tasks
  • Investigate and resolve network problem and incident
  • Monitor network performance, maintain network stability and availability
  • Perform network infrastructure planning, installation, deployment, maintenance, support and troubleshooting
  • Create and maintain documentation of network diagram, network configuration, network mapping, processes and service records.
  • Higher Diploma or above in Network Telecommunication or related disciplines
  • Certificate holders CCNA and CCNP would be an advantage
  • Minimum 3 years relevant working experience in network administration and project implementation
  • Familiar with TCP/ IP networking, LAN/ WAN architecture and routing, Cloud networking
  • Solid hand-on experience on firewall (Cisco/ Fortinet/ Checkpoint), switching, routing and wireless
  • Knowledge of the network security system and their functionalities
  • Good command of both written and spoken English and Chinese

Information Security Engineer

Responsibilities:

  • Support and maintain security solutions including, antivirus, privileged access, next generation firewall, web application firewall, endpoint encryption
  • Work with IT operations to monitor and identify security issues
  • Conduct regular security assessment on IT systems
  • Create and maintain security standards and guidelines for technical platforms including OS, web application platform and network devices
  • Assist the Information Security Manager on the following tasks
  • Information security incident response
  • Administration of security awareness training program
  • Identify and manage security risks of business functions and processes

Requirements:

  • Degree or above in Computer Science or equivalent
  • Minimum 3 years of relevant IT, cyber security and risk management experience
  • Experience with IT audits, cloud computing, IT/security frameworks (e.g. ISO27001, COBIT) is an advantage
  • Holder of security certifications, e.g. CISSP, CISA, CCSP, CCSK, CEH, CompTIA
  • Excellent analytical skills with good command written and spoken English and Chinese including Mandarin

Data Centre Operator

  • 1 year experience+, 7x24 shift, Cantonese MUST, Good English, upto 23k + allowance

IT Support and Helpdesk / System Engineer / Network and Security Engineer / Operator

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