Quantium For over 16 years Quantium have combined the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Our solutions make sense of what has happened and what will, could or should be done to re-shape industries and societies around the needs of the people they serve.
As one of the world’s fully diversified data science and AI leaders we operate across every sector of the economy and we’re growing fast - with growth comes opportunity! We’re passionate about building out our team of smart, fun, diverse and motivated people.
We combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for our clients.
We actively foster a culture where our people can stretch themselves to reach their full potential. We also know that work has to work for you, and modern life is fast-paced, and balance can be tricky. You want to work where you are respected and valued as an individual, not a number. Quantium embraces a flexible and supportive environment dedicated to powering possibilities for our team members, clients and partners.
Role summary The Network Engineer is responsible for providing high-quality support for Quantium’s network infrastructure and unified communications platforms across the globe. This role is key to delivering Quantium’s technology strategy moving forward. A fundamental understanding of current network technology and carrier connectivity is essential. Experience and knowledge of SDN, Cloud networking and network virtualisation would be highly beneficial. The Network engineer is key to delivering IT operations network services and essential in evaluating new technology to build future capability. Self-reliance, a drive to learn, and the ability to find innovative solutions to problems are crucial, as is the ability to build strong working relationships, understand business requirements and process as they relate to the Network.
Key responsibilities Support, manage, and maintain the voice and data networks with the aim to meet Quantium’s business requirements with maximum uptime and zero defects. Maintain and operate real time and historical network reporting systems/procedures to ensure accurate capacity planning and fast identification of problems. Work under the guidance of the IT Operations Lead and Senior Network Engineer to contribute in the development and implementation of new technology solutions. Lead the implementation and operationalization phases of new deployments of standard solutions. Work alongside the infrastructure engineering team (server/storage/EUC) and service desk personnel to provide network related input in all projects, BAU, and support activities. Providing capacity reporting to IT Operations Lead. Process improvement within the Network team.
Liaise with external vendors as required
Key activities Successfully manage faults to return service to normal as promptly after an incident, in a way that has little to no negative impact on Quantium or its clients Effectively manage the lifecycle of all problems to prevent incidents and resulting problems from reoccurring, minimizing the impact of issues that cannot be prevented Successfully manage changes to the environment adhering to our rigorous change management processes Attend business stakeholder meetings with the IT Operations Lead to understand requirements from a network perspective
Experience and education required
Bachelor’s degree or equivalent tertiary qualification in the technology field 3+ years’ experience in a similar role Team working and collaborative nature, tolerance for ambiguity Mid-level industry certifications such as CCNA, CCNP Experience with Cisco Jabber, Webex Teams, video conferencing and Cisco telephony Ability to demonstrate fundamental knowledge of common network technologies such as IP routing, Ethernet switching, stateful firewalls, and IP telephony Awareness of network security policy in an enterprise environment Checkpoint Firewall administration Cisco Router and Switch administration
ITIL certification Worked in an ISO27001 certified environment Citrix Netscaler or other load balancer administration Exposure to AWS Direct Connect, Azure Express Route, or other cloud connection services Experience working with virtualisation technologies such as VMWare Experience working with public cloud environments such as AWS or Azure Knowledge of basic system admin on Windows and Linux platforms
What does success look like?
Within 3 months to be successful in this role you would have built relationships with your colleague's in the ServiceDesk and infrastructure teams. Understand the environment both locally and globally and already be delivering an outstanding customer experience.
Within 6 Months, identify areas of improvement in existing processes and procedures, operationalise BAU tasks and have identified further opportunities for network technology enhancement with the IT Operations Lead. Within 12 months, have full grasp of all network technology in our environment, operationalised, automated and explored future capabilities in line with the Quantium strategy.
Key business capabilities required
1. IT Delivery
2. Incident Management 3. Problem Management 4. Change Management
Key People and Leadership capabilities required 1. Self-aware - you leverage diversity across people, tasks, client interactions and projects, taking responsibility for self and other 2. Agile and innovative - you possess strong lateral thinking skills and actively develop these in others 3. Achieve and perform - you have exceptional execution skills and are achievement focused 4. Brand advocate - you anticipate and consider brand and cultural impact in decision making 5. Purposeful and aligned - you are able to set clear, tangible objectives which deliver against our strategy 6. Achievement oriented - you effectively facilitate challenging performance related conversations in a timely and appropriate manner 7. Coach - you demonstrate the ability to coach and develop others while facilitating learning, growth and engagement