Sr Network Engineer

Sitel (Mumbai, MH, India) 8 hours ago


The Global Network Services Support team has responsibility for implementing and supporting Sitel Global Network. As a member of this team, your focus will be on T2 – T3 network support, infrastructure implementation, assisting with or leading network projects, and other important related tasks. This position is part of a 24x7 Global Team with peers in Mumbai. This team provides NOC
support for various platforms including Cisco, F5, Checkpoint, SolarWinds, Fluke and others.

Job Responsibilities

50% of Time (2nd & 3rd Tier Operational Support)

  • Assist with medium to high-level troubleshooting leveraging various network tools to identify root cause. Work with vendors to as needed to resolve issues.
  • Communicate high impact network related issues to identified stakeholders.

20% of Time(Assist Network Planners with global network projects)

  • Assist with project planning, execution, and implementation of network related projects

10% of Time (Continuous improvement & innovation)

  • Review and propose changes to existing processes, tasks and workflows to identify areas of opportunities to streamline processes, remove or reduce unnecessary steps, or alter workflows towards better outcomes
  • Identify and gain alignment on new ways to accomplish work or engineer systems around growth, efficiency, accuracy and productivity

10% of Time (Assist with network technology road mapping and management)

  • Work with assigned technology category to develop long range technology plans as well as other deliverables.

10% of Time(Administrative and other duties as assigned)

  • Administrative or other duties as assigned or required


Cisco Certified Internetwork Expert (CCIE) would be added advantage.

Minimum years of related experience required:

7+ supporting/delivering complex IT solutions

Preferred years of related experience:

9+ supporting/delivering complex IT solutions

Specific Job Experience or Skills Needed

Experience or exposure to multiple knowledge proficiencies including:

  • Experience with troubleshooting complex technical issues which may include multiple technical platforms.
  • Demonstrated troubleshooting capability and thought process, with understanding of OSI model
  • Outstanding customer service and collaboration skills.
  • Ability to evaluate technological needs and recommend appropriate solutions using standards and best practices
  • Understanding of how to escalate issues with vendor partners to drive resolution.
  • Demonstrated ability to make critical decisions, under pressure, to resolve technical issues.
  • Ability to communicate technical information to a less technical audience which may include senior leadership.
  • F5 platform experience including creating and managing VIPS, Pools, health monitors, and IRules

Preferred experience

  • Layer 3 and IP Routing protocols including BGP, OSPF, EIGRP
  • Layer 2 protocols including, VSS, VPC and Spanning Tree
  • Load Balancing/F5
  • Checkpoint
  • Cisco ASA and Source Fire
  • Cisco Nexus
  • Experience with common LAN, WAN, and/or Datacenter architectures
  • Wireshark/Sniffer analysis
  • Content Filtering solution such as WSA and Scansafe
  • Solarwind NMS tools

Competencies/Behaviors required for job

  • Actively coaches and advises others
  • Motivates and challenges peers
  • Identifies issues and takes initiative to improve the team effectiveness
  • Develops value-adding insights, tools, and strategies
  • Seeks new ideas inside and outside the company
  • Presents information and data in a manner appropriate for the audience
  • Aligns priorities with business strategy and vision
  • Self-directed and accepts responsibility for his/her own work
  • Partners with clients to achieve service excellence through improved processes and systems
  • Collaborates with other GNS experts to identify opportunities, create solutions and drive value

lacement Position of Santosh Gade.

Sr Network Engineer

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