NOC Engineer

Infoblox (Trivandrum, KL, India) 14 days ago

Description

Infoblox is seeking an energetic and hardworking agent who wants to be part of a truly dynamic and collaborative NOC team that provides exceptional service to our customers 24x7x365. The Network Operations Center (CSO NOC) Engineer is responsible for monitoring Infoblox’s cloud-based networks and servers for problems from a central location. NOC Engineers, analyze problems, perform troubleshooting and incident response when necessary. They will communicate with the SaaS engineering team and track problems through to resolution. This role reports Manager, Technical Support based out of Trivandrum.

Responsibilities:

  • Monitoring and supporting cloud-based network infrastructures
  • Diagnosing server or network alerts, events, or incidents
  • Collaborating with other team members to achieve team objectives and manage projects.
  • Writing clear and concise customer and interdepartmental communications
  • Being the first responder to all alerts and problem reports while managing communications between departments and handling crisis documentation and dissemination after the fact
  • Recommend new and existing solutions, which involves enhancing application/systems functionality, features and defect repair
  • Triage for cybersecurity incidents and involve a cyber intelligence team for analysis
  • Provide remote technical support for Infoblox DDI customers and partners
  • Be intuitive and inventive by providing solutions and workarounds for customers
  • Troubleshooting will involve work in the lab to recreate scenarios, analysis of logs, participation in web-based remote sessions with customers
  • As a 24X7X365 organization, shifts, work on holidays and on-call responsibilities may be required

Requirements:

  • 1+ years remote Technical support/Systems administration/Network administration/NOC background desirable
  • Strong troubleshooting skills
  • Experience resolving client requests in a timely manner
  • Dependability, strengths in teamwork and communication
  • Attention to detail, and desire to complete work accurately and quickly
  • Good time management and organizational skills
  • Basic Linux knowledge
  • Solid knowledge in TCP/IP and networking protocols
  • Ability and desire to learn DNS, DHCP, other product-related protocols and technology
  • Excellent verbal and written communication skills and strong customer service skills
  • Understanding of one or more operating systems (Microsoft/Linux) desirable
  • Good understanding of routing protocols like BGP, OSPF
  • Strong understanding of Cloud Concepts 
  • Willingness to relocate to Trivandrum
  • Willingness to work in night shifts
  • Definite Plus Requirements: Knowledge of DNS and DHCP protocols and configuration, PERL programming skill, containers, Docker, Kubernetes

Education:

  • Bachelor’s degree or relevant experience is required

It’s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way. Infoblox offers a fast-paced action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships. Join the winning Infoblox team our future looks bright, and so will yours. To check out what it’s like to be a Bloxer click    


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