Zurich Insurance is on an exciting journey to become a truly customer led organization.
Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
To support this effort, we are looking for a passionate, data-driven, and innovative voice of the customer expert to join our Customer, Market & Brand Insights team. The team works very closely with local markets, as well as regional management and other Group functions, to plan, develop and further evolve our voice of the customer (VOC) programs. The truly global programs are geared towards bringing the voice of the customers into the organization to guide us on our exciting journey.
The candidate’s key responsibilities will focus on further evolving a significant pillar of our Net Promoter System (NPS) VOC programs, reporting to the global NPS lead.
As NPS Program Research Expert you will:
Required Skills and Experience
As NPS Program Research Expert your skills and qualifications will include:
Your talent acquisition specialist Chris Parkinson is looking forward to receiving your application by clicking on the button “Apply online” below.
Zurich wants to attract the best talent and we acknowledge that talents might not always be available full-time. At Zurich we will consider requests for flexible working. Many of our employees work flexibly in a variety of ways. Please talk to us during the interview about the flexibility you may need.
To protect both you and our employees, we are currently managing interviews and onboarding remotely leveraging digital technologies and tools. You will receive more information as you progress in your journey with us.
Who we are
At Zurich, we foster a culture of diversity and inclusion. Our 53,000 employees worldwide live our values to protect you, to inspire confidence and help you reach your full potential. We promote opportunities for equity among our professionals, regardless of gender, differently abled, LGBTQ +, race, ethnicity, generations, belief, etc.
Information for recruitment agencies
Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.