Job Description

Make your mark on Australia's leading Plumbing services company!

  • Enjoy job security with Laser Plumbing Canberra Central
  • Join an award winning company
  • Benefit from career development in a constantly growing enterprise
Fantastic opportunity for an experienced service coordinator to support the business and its growing customers base. You will be working with other high performing team members to deliver a totally dependable customer experience to our service and maintenance customers in and around the Canberra region.

This position will have responsibility for the following:

  • Central and constant contact with new and current clients through email and phone
  • Efficiently scheduling new jobs
  • Re-scheduling existing and ongoing jobs to deliver on service KPIs
  • Constant communication with service technicians
  • Daily management of technicians schedules using trade specific software
  • Managing technicians to ensure they are meeting company standards
  • Managing standard job workflow
  • Processing leads/quotes/jobs/invoices
  • Providing administrative assistance to key internal staff and management
  • General admin functons

Key Skills and Attributes:

  • A professional phone manner with excellent communication skills
  • Ability to work in a fast paced work envinronment 
  • Ability to be on top of large numbers of new jobs
  • Be highly organised with excellent time management skills
  • Attention to detail & a positive "can do" attitude
  • Ability to multi-task
  • Ability to work as a team player
  • Ability to pick up new skills quickly and maintain accurate information
  • Intermediate to advanced computer skills which include (experience with simPRO Software desirable but not essential)
  • Geographical knowledge of Canberra is also desirable, but not essential

This role is an important part of the business ensuring all inbound jobs are actioned accordingly, and customers are overwhelmed with a positive and professional customer service experience.

If you are a highly motivated and energetic individual with strong communication skills, looking for a challenge and to make your mark on the growth of a successful award winning company, then we would like to hear from you.

Apply Now!

 
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