Job Description

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

What you will do

  • Partner with the Sr Leader for one of 4 regions within the ExP Americas business, driving decisions and performance across the team 
  • Drive initiatives to increase client retention, support growth, and drive collaboration and engagement across multiple roles, departments, and levels within Gartner. 
  • Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements, provide transparency of results to key business leaders, and ensure informed decision making.  Drive, coordinate and facilitate actions across business units, products, regions, and functional areas.
  • Identify and mitigate key strategic risks related to process initiatives, retention performance, and growth
  • Deliver communications throughout ExP leadership team.  Key and active operational “voice” on the Regional leadership team
  • Lead the production and delivery of operational and planning reports to senior business leaders to effectively link results with business strategy (quarterly ExP Ops reviews, monthly reporting, local event reporting and effectiveness)
  • Identify opportunities for process improvements and develop innovative solutions that drive efficiency and improved client retention and CV growth
  • Prepare and conduct detailed analysis (including financial modeling) that provide insight and guidance for making informed operational and strategic decisions
  • Cultivate strong and mutually respectful relationships across the organization and partner with ExP’s leadership to solve problems and identify business improvement opportunities
  • Provide guidance each regional management team to ensure operational consistency and share best practices in driving revenue, client satisfaction, client retention, adoption of new products, forecasting & resource management practices
  • Support for internal communication, Sales alignment, reporting in liaison with Sales Enablement, ExP Operations & Finance
  • POC for product development/projects
  • Provide effective tools for RVP’s: forecasting (ExPex), workload
  • Stand in for exception approvals: Symposium housing, LOI’s, short terms

Job Requirements

  • Bachelor’s required, MBA or Master’s degree preferred
  • 5-8 years of progressive business experience, preferably in a Financial Analytics, Strategy or Business Operations role
  • Demonstrated ability to own, manage and complete complex, multi-functional projects. 
  • Strong gravitas and strategic thinking skills, prioritization, and problem solving ability.
  • Extensive computer experience & proficiency with Microsoft software, specifically Word and Excel, a solid understanding and usage of databases, PMO tools, analysis tools, standard reporting tools.
  • Project management skills and data manipulation skills.
  • Excellent organization skills. Time Management and Task flexibility. Ability to multitask and change priorities as needed.
  • Excellent verbal and written communications skills; ability to analyze situation and make sound recommendations and decisions.
  • Self-assured and confident in a variety of settings with a strong belief in own capabilities.
  • Ability to develop and maintain strong relationships.

Job Requisition ID:32715

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