IT Ops Specialist - Netherlands

Vision-Box (Amsterdam NH, Nederland) 8 dagen geleden gepost

The Vision-Box World…

Join us at one of the most exciting times of our history!

At Vision-Box you are empowered to be innovative, creative, collaborative and hands-on. Use your energy and drive to help us achieve our goals as we help you achieving yours.

Vision-Box is dedicated to improving the quality, convenience, efficiency and security in travel and border control offering biometric-based digital identity management solutions.

Vision-Box is partner of the most prestigious Governments, Airports and Airlines enhancing citizen services and traveler experiences, establishing identity ground-truth through high performance enrollment, verification and authentication, while enabling multi-directional data transactions and actionable intelligence.

Vision-Box develops state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, towards a premium experience and service level. We have delivered to date over 5000 electronic identity solutions spread across the globe, enhancing access to a robust identity scheme for hundreds of millions of citizens every year.

As an IT Ops Specialist, what are you going to do?

  • Test, deploy and configure new systems;
  • Define and contribute to routine system maintenance procedures;
  • Proactively identify faults both remotely and at sites. Respond to escalated incidents and guide/perform break/fix activities when errors and faults occur;
  • Liaise with the customer when on-site, remotely and proactively communicatee with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved;
  • Provide on-site early life support and training peers and other support teams on the full IT and SW stack;
  • Analyze proactively system performance;
  • Participate in the development of Technical Support Specialists through supervision, coaching, and upskilling sessions, generating a culture of accountability for actions;
  • Create, update, and maintain documentation and contribute to training materials;
  • Be compliant with company policies including Health and Safety, Vehicle use, Expenses etc.

What are the skills and professional experience we’re expecting from you?

  • Degree in “Information Systems Engineering”, "Computer Science" or similar (nice to have);
  • At least 3 years of professional experience performing a similar role;
  • Wintel / Vmware Administrator (Hands-on experience in installing, maintaining and troubleshooting vSphere, vCenter and Windows Server 2012 – 2016, within a high availability environment, VCP Certification (minimum), relevant Microsoft Certifications MSCE/MSCA, Server HW knowledge, ability to script and automate - Powershell);
  • Network Administrator (Network support experience in a high availability environment, LAN & WAN architecture and administration on routers and switches like Cisco, HP, Dell, L3 Switching basics ( Ethernet, VLAN, trunking, xSTP, …), dynamic routing protocols (OSPF, BGP, MPLS, ISIS), DNS, DHCP, IPAM, NTP services, server HW knowledge);
  • Good understanding of ITIL and significant exposure to Incident Management, Problem Management, and Change Management (desirable);
  • Willing to understand and troubleshoot the Vision-Box portfolio (HW solutions – eGates, Kiosks, Portables, etc.);
  • Proficient in English (written and spoke);
  • Ability to work under pressure;
  • Problem-solving, time management, and autonomy.

Some of the cool reason to work with us:

  • Portuguese multinational company, with almost 20 years of expertise;
  • Tech company with amazing products using biometric data, working with singular industries such as Airports and Airlines;
  • HQ in Portugal but with offices spread all over the world;
  • Work in a multicultural environment, with colleagues from every corner of the globe.
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IT Ops Specialist - Netherlands

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