Job Title:

Operations Manager

Job Description:

This is an exciting time to join Dentsu. In good times and bad we partner with brands to achieve meaningful progress as a force for growth and good. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change. Dentsu International is a multinational media and digital marketing communications company headquartered in London, United Kingdom, and a wholly owned subsidiary of the Japanese advertising and public relations firm Dentsu.

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit
We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
The Operations Manager will demonstrate the ability to thrive in a fast-paced environment, work independently, and apply the correct level of urgency to achieve a mutually accepted solution, all while providing exemplary customer service. The Operations Manager should have a strong drive to learn enterprise project management principles and concepts and how to apply that knowledge towards the successful implementation and delivery of projects.This role reports to the Associate Client Partner. The Operational Excellence program manages the business transformation for Dentsu International. The role will work with a team of geographically distributed staff.
Essential Tasks And Responsibilities

  • Drive large & complex projects through the project management life cycle while keeping the project organized (initiation, planning, execution, monitoring & controlling, closure).

  • Elicit and document technical and functional requirements and define project scope.

  • Develop and document project schedules, deliverables, and milestones through a detailed project plan.

  • Develop communication & change management plans to ensure successful project execution and benefits realization.

  • Proactively identify, track and resolve issues, risks and dependencies associated with projects; leading risk mitigation planning and communication to project sponsors/stakeholders; Escalate issues as defined in documented escalation procedures.

  • Coordinate the work of many project team members across multiple geographies, time zones, and departments to ensure projects remains on schedule.

  • Present and Communicate to stakeholders at all levels. Effectively manage stakeholder expectations at all levels.

  • Demonstrates passion for project management and continual learning while fostering a positive working environment within the PMO and project teams.

  • Uphold and promote dentsu’s core values and culture.

  • Participate in overall PMO operations and evolution.

  • Mentor more junior members of the PMO

  • Other duties as assigned

Measures of Success:

  • Maintain a high level of internal customer service.

  • Demonstrate the ability to work as part of a team and share knowledge with team members.

  • Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis.


  • Communicate clearly both orally and in writing & strong organization skills.

  • Relate in a positive professional manner with coworkers.

  • Make decisions and judgments based on standard procedures.

  • Ability to multi-task, prioritizes, manage workload, and adapt to changing business conditions.

  • Ability to understand how projects align with the organization strategy to ground the project team and stakeholders in why the project is important.

  • Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.

  • Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, MS Project etc.

  • Demonstrate advanced understanding of Project Management Concepts as defined by the Project management institute (PMI) and/or agile concepts and methodologies (Scrum Alliance).

  • Demonstrate the ability to learn new skills techniques and responsibilities.

  • Ability to understand and communicate how project team(s) work aligns with dentsu’s business goals & objectives.

  • Must be reliable related to schedule and recurring tasks.

  • Possess conflict resolution skills with an ability to identify stakeholders, assess their needs and manage expectations

Education And Experience

  • Bachelor’s Degree in Project Management, Business Analysis, Business Administration, or related field.

  • Agency side experience in a digital strategy and/or execution role

  • 5 to 8 years of project management, business analysis, or related experience.

  • Preferred: PMI certification (PMP) or Scrum Alliance Certification (CSM).


Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good


We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.


Joining dentsu international, you’ll join a team of 48,000 people. It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.


Please visit our website to find out more and connect with us on social.

[...] include an updated CV in your application.

We regret that only short-listed candidates will be notified.





Time Type:

Full time

Contract Type:


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