Operation Analyst – Application System Support

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife/John Hancock is an innovative global financial services company with offices throughout North America, Asia and Europe. We have a strong history, welcoming our first customers in 1887, and since then have consistently focused on providing customers with strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our GWAM (Global Wealth Asset Management) Technology Team develops innovative solutions to complex business problems that add value to our business and for our customers. Using the latest processes & technology, and helmed by a technology-obsessed leadership team, we create and deliver leading-edge systems, products and services that propel our business forward.
 
This position is for a Operation Analyst in the Application System Support Team.  The successful applicant will be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.  The candidate will need to have a breadth and depth of experience that will allow her/him to devise and support solutions that integrate appropriately within the organization and its application frameworks.     
 

Responsibilities:

• Work with upstream and downstream systems to debug or trouble shoot data processing issues
• Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements
• Tracking and resolving a high number of exceptions on a day to day basis as operations support
• Using Agile methodologies to track work and enhancements in JIRA.
• Coordinate development efforts with the development team for major enhancements
• Coordinate code deployments with various teams and ensure audit standards are met
• Help shape the future of technology within our group by moving to cloud based solutions.
• Remain current on standards, technologies, approaches and methodologies
• Consistently apply the concept of continuous improvement

Qualifications:

• Minimum 2 years working experience supporting systems at Level 2 (support)
• Experience with relational database structures and methodologies
• Proven ability to multitask both independently and within a team
• Excellent English communication (both written and oral)
• Applicable degree or Designation in Computer Science or equivalent experience
• Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation
• Experience in financial industry
• Action oriented, creative and proactive thinker
• Willing to work different shifts (North American Business Hours + Asia Business Hours)
• Successful candidate must have knowledge and experience in the below three technologies:

C# - Strong dev skills - Intermediate to Advance
Java - Intermediate
SQL - Intermediate to Advance
CA WLA - Intermediate
Informatica workdlow - Intermediate
MQ - knowledgeable
Power BI - Intermediate to Advance

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.