Operations Associate

Urgent Opening for Editors - Global Provider of Multimedia Platforms - Mumbai

Our Client is the premier global provider of multimedia platforms that enable marketers, corporate communicators, sustainability officers, public affairs and investor relations officers to leverage content to engage with all their key audiences

Job Title: Operations Associate

Experience- 3-6yrs

Work timings : Monday to Friday : 8am -4:30 pm/10am-6:30pm /11:30am-8 pm (Shifts)

Reports to: Head of Operations Mumbai

Overall Role Objective:  To provide the skills to handle the processing of tasks generated by PRN’s Operations

Job Purpose:

Processing, proofing and distributing copy to domestic and international circuits via wire, for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.

Quality checking all orders and distributions to guarantee a high standard of service delivery.

Account managing the successful completion of orders

Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.

Adhering to all departmental Standard Operating Procedures at all times. 

Providing a high standard of ROI reporting to add value to our products.

Key Result Areas:

Output clients’ copy in timely fashion

Ensure accurate distribution to correct circuit at specified time

Monitor and chase return of requested translations for onward distribution

Ensure that all information uploaded to us for Journalists is uploaded with relevant industry, subject and geography coding

Upload graphics and linked documents onto us for Journalists, and the PR Newswire websites

2. Editorial:

Ensure accuracy, attribution and acceptability of clients’ copy

Ensure regulatory headline and content accuracy of clients’ copy

Assist with formatting or document conversion queries

 3. Client Relations

Promote a client-focused culture at all times

Instigate initiatives and processes to build, develop and maintain excellent business relationships

Understand clients’ needs and objectives

Attend meetings and social evenings with clients where necessary

Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times

Maintain an excellent knowledge of all our products and services.

Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission

Liase with regulatory bodies

Provide consultative service - advise clients on available and appropriate circuits

Provide editorial advice to maximise potential ‘pick-up’ of press release copy

Maintain and develop relations with internal clients to achieve excellent service delivery

 4.Quality and Administration:

Ensure all jobs are assigned, distributed and fulfilled correctly

Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system

Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company

Maintain company websites ensuring incoming service feeds are accurately mapped

Liaise between translation agencies and client to ensure customer satisfaction with translation service

Advise on distribution receipt and clear times

Look for any up-selling opportunities

Liaise with affiliates to ensure accurate and expedient transmission

Provide consultative service - advise clients on available and appropriate circuits

Maintain and develop relations with internal clients to achieve excellent service delivery

Experience in an editorial/proof-reading role

Excellent inter-personal skills with all levels of company personnel and clients

Ability to closely follow all policies and procedures

Good team player. Self-motivated, disciplined and able to remain corporately focused

Have the energy and drive to work under pressure to hit tight targets

Excellent organisation and time-management skills with a high attention to detail

Flexibility around team shift patterns

An excellent standard of spoken, written and reading English

At least one other Indian language written and oral other than Hindi, is also considered highly desirable

Well presented and businesslike

High level of ability on communicating verbally with clients

If interested, Please share your updated profile along with CTC details