PURPOSE OF THE ROLE
This position is responsible for managing relationship with, operations at, and performance of a portfolio of Contract Manufacturers (CMs) accountable with full P&L responsibility for over $100 million of external spend. This position works closely with other Operations Leads, Supply Chain Planners, ESQ, GTS, GSC, and Customers at Business Units and Markets with global responsibility for cost, quality and supply of assigned contractor base. The Snr Operations Manager develops and manages implementation of the strategy and tactical execution to secure timely supply of product and achieve cost targets as well as all other targets of the Essential Health Global External Supply (EH GES) Balanced Scorecard. He/she also strongly contributes to the development and execution of the overall EH GES Virtual Site strategy for CM portfolio development and cost reduction.
TECHNICAL SKILL REQUIREMENTS
- The Operations Lead is responsible for the relationship with, and the performance of the CMs in his/her area of responsibility. Short-term tactics as well as long-term strategies with the CMs must secure that every CM contributes to achieving the ES GDP BSC targets and strategic objectives.
- Lead Virtual Site Operations Teams (VSOTs) and matrix manage all members of the VSOT including but not limited to ESQ managers, PPLs, BSLs, supply chain planners, procurement managers and GTS project leads. The Operations Manager is accountable for the results of the VSOT. The activities and responsibilities of the VSOT include:
- Manage global stakeholders including but not limited to Product Portfolio Leaders, Brand Supply leaders and Commercial and PGS leadership
- Have P&L responsibility for selected portfolio including direct accountability for contract negotiations and external relationship management at CEO level with the contractor base
- Development and execution of manufacturing and supply plans and meet market demand for product and meet or exceed supply performance target
- Act as a “Change Control Committee” for relevant changes.
- Development and execution of tactical plans for continuous improvement of CM shop floor performance in the areas of product quality, environmental health and safety, compliance, customer service and product cost.
- Review of the status of deviations which impact or may affect product supply. The Operations Manager is responsible to secure correct and timely closing of relevant deviations, and when necessary, lead closure of investigations that have not been properly addressed by the CM.
- Oversee and secure timely execution of new product introduction, product changes (including changes of materials and API), product enhancement, and product transfer programs. Lead implementation teams where required.
- Secure that product supply, quality, compliance and cost issues are adequately addressed by making extensive use of Operational Excellence tools and mobilizing the necessary resources for support in all required areas. Lead these cross-functional teams where required.
- Collaborate with EH&S to ensure CM compliance with environmental, health and safety regulations and Pfizer requirements.
- Secure effective communication of key product supply issues to stakeholders – this includes correct and timely updating the bi-weekly “Run The Business” reports.
- Partner with ESQ to ensure CMs comply with regulatory requirements, cGMP’s, Pfizer Quality Standards and Standard Operating Procedures.
- Manage the cost reduction program:
- Identify cost reduction opportunities with CMs
- Validate the financial impact and secure the opportunities are captured and reported in the Long Range Plan and the Operational Plan
- Oversee execution and implementation, lead the team for execution as appropriate
- Meet or exceed annual budget cost reduction target
- Maintain awareness of potential new sourcing opportunities and identify strategic sourcing partners for the manufacture/packaging/testing of pharmaceutical products who share common vision/values with PGS.
- Secure compliance with Legal Requirements of the “Foreign Corruption Policy Act” (FCPA”) and related other legislation as directed by the relevant Pfizer Corporate Policies. The Operations Manager is accountable for appropriate documentation of compliance with all requirements.
- Lead assigned project and initiatives for his/her portfolio of contractors including but not limited to:
- Business Continuity Plans
- Supplier Network Collaboration
- Environmental Sustainability
- Minimum Bachelor degree (Economics, Trade, Engineering, Science or Management) or equivalent trough experience; MBA preferred
- Minimum 10 years experience in Pharmaceutical Operations, GTS, GSC, or Quality Operations, External Supply, Procurement and or Project Management experience is also highly desirable.
- Fluency in English. Knowledge of more European languages desirable French, German, Italian, Spanish, Swedish is considered as a valuable asset;
- Excellent verbal and written communication skills including a demonstrated ability to lead and participate in teams at all levels of management required. Well developed interpersonal skills (leadership, integrity, team orientation, flexibility, creativity; experience in projects that require collaborative approaches; strong analytical skills; ability to understand business issues and processes; knowledge and understanding of pharmaceutical manufacturing processes and regulatory requirements.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.