Equinix, Inc. (Nasdaq: EQIX) operates International Business Exchange (IBX) data centres offering businesses a place to reliably run their operations and securely exchange critical information in North America, Europe and Asia-Pacific. Every day, without compromise, the people who control the world's most valued information assets place their trust in us, leveraging our insight, expertise and world-class service to protect and connect what matters to them most--their information.
We make the internet work faster, better, and more reliably. We hire hardworking people who flourish with solving difficult problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Work with us and shape the future of cloud and enterprise connectivity at one of the fastest growing technology companies. If you want to play a part in building a historically significant company, we want to meet you.
We are looking for a Security Operations Manager
Manages & provides day to day support, guidance, design engineering, project planning and oversees IBX Operations Security assuring consistency in meeting performance goals for customer satisfaction.
Works with the necessary stakeholders to ensure that the business needs for security matters are met.
Manages the security systems operation and maintenance, getting the necessary support from the manufacturer/supplier.
Main responsibilities and accountabilities of the role
Operations & Maintenance
Effectively manages facility maintenance for all Security systems, direct, and train operations team in a manner that achieves service availability objectives of 99.999% or better. Achievement of this level of availability requires effective management of personnel activities, through training, and a comprehensive knowledge of mission's critical data center systems and the specific redundancy features of those systems.
Manages Security Systems Capacity
Oversees Operations teams workloads to ensure customer service delivery time frames are safely met.
Manages QA/QC and employee training processes, in order to deliver a high-quality product and to ensure customer exceptions are regularly met.
Supports supervisors, security engineers, and IBX site security staff. Aids in testing, project management, and resolving incidents.
Standards & Procedures
Maintains consistency in the administration and enforcement of Equinix security policies and standard operating procedures; while providing ongoing review, insight, and improvements to the policy documents.
Provides 24x7, 365 response on an as-needed basis, to emergencies such as security system failures, alarms, customer escalations, severe weather, etc. Arranges qualified backups when not available to the operation.
Provides timely incident and security breach investigation, communication, escalation, and remedial action plans when necessary.
Works closely with the Research and Design groups for the development and implementation of new security technologies and the successful construction of new Equinix data centers.
Manages multiple concurrent security projects and the ability to work in a team environment.
Plans, coordinates, reviews budgets, and implements resources to complete security projects and maintenance within the Data Center.
Effectively manages both Capital and Operational expenditures, while maintaining adequate control of the business.
Contract & Vendor Management
Provides coordination and support to the Equinix Security Global Contractors.
Oversees contractor work and operations to ensure completion to Equinix's required standards, KPI's and SLA's.
Leadership characteristics of the role
Was exposed to matrix type of organization, global environments
Demonstrates and instills the Equinix culture and values
Demonstrates influencing skills to achieve solutions and dealing with challenging stakeholder situations.
Knowledge and Experience
Required Minimum 5 - 10 years experience in facility maintenance, operations and management field with a Bachelor degree in applicable field or equivalent.
Must have Supervisor level experience able to lead multiple trade disciplines.
All around Data Center security infrastructure and networking background.
Operational experience with data communication issues, including physical security, resource management, capacity planning, monitoring, and performance.
Skills and Attributes
Excellent analytical skills and hands-on problem-solving techniques. Must be detail oriented and poses a heightened sense of urgency.
Required ability to read, analyze, and interpret blueprints, schematics, have effective written and verbal communications skills, working knowledge of Microsoft SQL Server, Microsoft Window Server, Microsoft Office Suite
Strong knowledge and/or certification with a security systems manufacturer such as AMAG, Software House, Loronix, Prowatch, Gallagher, Lenel, AEOS or GE is a plus
The candidate must be able to perform maintenance tasks, as well as produce all reports and documentation.
Knowledge of common network protocols such as TCP/IP and experienced in troubleshooting networks including LAN and WAN.
Ability to work independently and manage multiple projects and priorities.
Understanding of test equipment (i.e. Bert testing, cable analyzers, Sniffer).
What We Offer
The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit.
A competitive salary and a company culture, that values commitment, respect and fun at work.