At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We plan to achieve this mission by building best-in-class platforms and productivity services for a mobile-first, cloud-first world. Our core ambitions are to reinvent productivity & business processes, build the intelligent cloud platform and create more personal computing. The Experiences + Devices organization is critical to delivering on this mission and vision, maintaining responsibility for the end-to-end physical and digital supply chains for Microsoft’s vast array of existing and next-generation hardware and software products including: Surface, Surface Go, Surface Hub, HoloLens, Xbox, PC Hardware, Accessories, Games, Windows, Office and more.
Supply Chain / Channel Operations - Delivers products and services to partners and consumers to maximize business value and in addition provide aftersales returns and care supportability. Channel Operations collaborates with Microsoft channel partners to understand and deliver to service level expectations whilst optimizing inventory levels that enable business groups to meet or exceed revenue goals. In addition, the Channel team understand and bring customer and demand insights to Microsoft Supply Chain organization at a country / account level.
The Channel Operations Manager is a pivotal role connecting Microsoft's supply chain with field teams and customers. Supporting a dedicated geography this individual has the remit of working with internal and external stakeholders to achieve business targets and high standards of customer satisfaction.
The candidate will be a problem solver and be resourceful, creative, and willing to work with and through others to be successful. Collaboration is a critical skill in this role. Strong verbal and written communication skills and analytical thinking are necessary for driving a high level of impact and influence across both internal and external key stakeholders.
Leads and has overall responsibility of customer relationships and overall performance of supply chain services including collaborative forecasting, customer demand fulfillment, demand availability management, exception management and deployment of new logistics services to customers within the geography.
Delivers best logistics performance and customer satisfaction. Acts as a role model for Microsoft Values across the Channel Operations group.
Operational performance of demand fulfillment activities including order book management and delivery of goods
Identifying and implementing transformational initiatives that deliver significant positive differentiators resulting in increased service level and performance with accounts both for supply and returns
Contributes to sales planning accuracy by ensuring that latest availability information is used in sales planning related decision making forums and managing demand related risks with relevant supply – and sales teams.
Overall responsibility for product deliveries within the assigned customers and channels.
Local demand availability management activities, providing supply visibility to demand and availability between accounts, ensuring allocation execution
Collaborative planning with key accounts in the specific geography / Channel.
Channel inventory within the geography and its optimization.
Operational performance of demand fulfillment activities including order book management and delivery of goods, customer returns experience.
Ensures that customer requirements are evaluated, prioritized and optimal logistics solutions are developed and deployed within his/her responsibility area
Assess overall performance of supply chain services including collaborative forecasting, customer demand fulfillment, demand availability management, exception management and deployment of new logistics services to customers within the geography.
Leads engagement with internal subsidiary stakeholders on improvement initiatives. Focusing on Cost saving and leveraging best practices across all regions and Area’s
Monitor and manage key business metrics to influence continuous improvement and adherence to the process.
Development of key communication reports and processes for customers.