Risk Operations Manager

Firstcircle (Taguig, Philippines) 6 days ago

Risk Operations Manager

About First Circle

First Circle is a FinTech company whose mission is to enable SMEs to achieve their full potential through fast, fair, and flexible financial partnership. We do this by providing business loans to B2B SMEs in the Philippines through our online platform.

Since our launch in 2016, we have grown quickly with a world-class team that brings deep experience in finance, engineering, product, and operations from companies like Uber, Grab, Shopee, Mynt, Morgan Stanley, and Bridgewater. We’re based in Bonifacio Global City, Philippines, and our remote-friendly company consists of 100+ people from 10+ countries.

We're serving hundreds of businesses each month, and we have aggressive growth ambitions as we develop a $50B+ opportunity across the region. We’ve partnered with globally renowned investors and advisors including Venturra Capital, Insignia Ventures Partners, Silverhorn Investment Advisors, Accion, 500 Startups, and Tryb Group.

First Circle is a results-oriented, meritocratic environment where smart and ambitious people have control over their own careers. As our company scales there are countless opportunities for individual growth: from being at the forefront of new product creation to being part of the launch team in a new market. Your career in First Circle is what you make of it.

We deeply believe in hiring great people and trusting them to do great work. We know that happier employees are more productive, and therefore produce better results for the company.

We look for people with an exceptional track record of consistent outperformance. We make sure that we train the smartest, most ambitious, and motivated young professionals.

About the Role

First Circle is looking for a Risk Operations Manager who will work with Operations, Data & Product to create scalable service design solutions that enable us to deliver a high growth product that our customers love. Leading the work in the Risk Management Department to form processes that bring underwriting policy to life in line with building and populating a scalable SOP system integrated with entire firm.

Performance Objectives

To achieve this, the successful candidate will be responsible in leading the RiskOps team with in tasks related to:

  • Optimising the following KPIs:
    • Application processing SLAs across onboarding and financing
    • Unit cost of onboarding and financing
    • Repayment rates
    • Fraud rates
    • Team development (as measured by career development and healthy attrition)
  • Contributing to policy formation, which influences and manages budget and resource allocation of the RiskOps team
  • Developing skills of the team so that they can take on additional scope and responsibility on a 6-12 month time frame
  • Analysing and reporting on performance to leadership and colleagues to assess strategic progress and trajectory

About You

  • 3-5+ years professional experience
  • Team management KPI/outcome ownership with evidence of material improvement
  • Proven experience in scaling aspects of business
  • Highly analytical and comfortable working with quantitative and qualitative info
  • Comfort in fast moving environments where change and trade-off optimisation is welcomed as opposed to feared
  • Preferred: Experience of working in or near product development
  • Preferred: Experience of working in or near risk processes

Risk Operations Manager

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