Job Description


Consultancy Services Operations Manager – P/T, job-share or F/T

Location: Wednesfield
Grade: 4
The opportunity: 

An exciting opportunity has a risen to manage the operations in our brand new Technical Centre in Wednesfield which is the home of our Consultancy Services teams.  The CS Operations Manager is responsible for the operation of Consultancy Services through the effective management of a team of 30 technical engineers and support staff to ensure the teams deliver a high quality, cost effective service to Consultancy Services customers. Ensuring compliance with technical standards and quality systems within technical disciplines.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Key Responsibilities: 
  • Maintain technical quality and professional standards through the management of multi-discipline engineering teams.

  • Provide a strong operational performance environment for the various teams being managed.

  • Provide specialist expertise to internal and external clients to assist and promote business opportunities.

  • Ensure lab retains UKAS accreditation – including responsibility for driving improvement actions

  • Develop technical materials / documents for technical staff and customers

  • Manage performance, training and development of people.

  • Identify, manage and control resource requirements – including recruitment of people.

  • Motivate and drive the teams to achieve targets and operational goals.

  • Ensure compliance with Zurich policies and procedures.

  • Ensure compliance with Health and Safety policy

    Your skills and experience:
  •   Expert/knowledgeable in one or more CS disciplines.
  • Thorough understanding of relevant legislation.

  • Good understanding of statutory inspection services, manufacturing processes, mechanical/industrial plant and equipment design, construction, measurement, testing and operating procedures, within discipline.

  • Good understanding of quality management and quality systems.

  • Interviewing and appraisal techniques/processes.

  • Knowledge of cost centre management

  • Appreciation of products and services

  • Applies technical judgement in the performance and/or control of work within discipline.

  • Negotiation skills; people management skills; Interpersonal skills; Customer service skills

  • Able to manage change

  • Competent at resource planning

The Reward:

As well as a competitive salary for this role, we offer an excellent benefits package which includes:-

  • Company car

  • 12% pension

  • 25 days holiday plus an additional 3 volunteering days

  • Annual company bonuses

  • Contribution to medical cover

    Plus many other benefits from our extensive flexible benefits scheme that suit your own lifestyle

At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours .  Please talk to us at interview about the flexibility you may need.

Who we are:

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees . If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.  

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Further information:

At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Zurich is a workplace that values different opinions, respects personal needs, and provides equal opportunities for all, regardless of age, sex, race, religion or belief, disability, marriage/civil partnership, gender reassignment, pregnancy/maternity status and sexual orientation.  Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.


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