Commercial Excellence and Sales Operations Manager (ANZ)

IDEXX Laboratories Pty Lt (Rydalmere NSW, Australia) 4 days ago

The Opportunity

We are seeking a strategic and solutions focused leader to join IDEXX, the global market leader in veterinary diagnostics, as the Commercial Excellence & Sales Operations Manager - ANZ. Reporting to the Associate Director, General Manager (Commercial) – ANZ, this will be a transformative role in which you will be responsible for leading the operational planning and delivery of our strategy-to-execution efforts. Drawing on your experience in commercial roles across Sales, Marketing, Training and Field Force Effectiveness, you will be the thought leader responsible for setting a clear path to direct, develop, measure and reward our customer facing team members. A strategic thinker, able to distil the complex to clear plans of action, you are a skilled communicator that builds strong professional relationships across stakeholders, enabling high levels of engagement and buy in.

The key elements of this role:

  • Establish and lead the ‘sales force effectiveness and optimisation strategy’ by being the go-to person for strategy-to-execution alignment.

  • Be the key liaison between Marketing and Sales, to enable world’s best practice for commercial execution

  • Be the ANZ lead within the IDEXX global Sales Operations ‘centre of excellence’ community

  • Coach, lead and develop your team to deliver the full scope of Sales Operations deliverables including data analytics, Incentives, CRM administration, Sales Training, customer contract administration and meetings & events

  • Lead the production and delivery of our annual Sales Meetings calendar to ensure the effective implementation of marketing strategies, team member development and field force effectiveness

  • Deliver carefully constructed training and development across Sales Managers and customer facing team members to ensure the presence of required competencies

You will have:

  • A tertiary degree in Business, Marketing or related field

  • Extensive experience in a sales leadership focusing on field force effectiveness in a global organisation. 

  • Strong numerical and analytical skills

  • Proven establishment & execution of a sophisticated, value-adding sales operations function in a small-medium business

  • A proven track record of being a results-driven leader, with a knack for complex & creative problem solving

  • Experience in coaching and developing successful teams

  • The ability to collaborate cross-functionally to align on strategic direction.

  • A background in FMCG, technology or a life science discipline will be advantageous!


We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by:

  • Competitive compensation, incentives, and benefits, while enjoying purposeful work that drives improvement. 

  • Ongoing health and wellness activities, platforms and programs, as well as voluntary community leave entitlements.

  • Free onsite parking and flexibility to work from home at times

  • Yes, we have ‘bring your pet to work’ days!!

  • Most importantly, this role offers you an opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion

Let’s pursue what matters together!

To learn more about what we do at IDEXX please visit [...] or to see what it’s like to work at IDEXX in Australia & New Zealand visit - If this sounds like the role for you please APPLY or contact Kat at

Commercial Excellence and Sales Operations Manager (ANZ)

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