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OPERATIONS MANAGER NF-04/ RFT (WWH)

17 days ago: U.S. Marine Corps

Job Description

* Videos
* Duties
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## Duties
### Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Learn more about this agency
### Responsibilities
Serves as the Operations Manager and is responsible for the effective operation of all backroom processes, warehouse and general logistics workflow in a store with an annual sales volume between $10M - $54.9M. Reports to the Store Manager, Director of Retail, or Director of Business Operations. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
Monitors MCX logistics processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability. Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in store performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, team-oriented manner. Reviews reports, audit summaries, performance metrics and other organizational data to create internal action plans to improve administration, correct deficiencies and ensure operational effectiveness within the MCX operation. Responsible for developing schedules based on analytics and sales demand in order to maximize customer service within labor budget, utilizing the automated schedule system to ensure maximum floor coverage during peak selling periods, while meeting labor to sales ratio targets.
Creates implementation plans to support execution of store, district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level. Collaborates with local base command on facilities projects and/or work orders to ensure projects and work orders are on track and on budget. Collaborates with other Operations Managers and Assistant Store Managers to build best practices and alignment to standard retail operations. May include the preparation, scheduling and executing of annual inventory under the direction of the Retail Leadership.
Promotes training and development throughout the store, including the 5S backroom discipline and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes team member training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skill gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.
### Travel Required
25% or less - Varies
##### Supervisory status
Yes
##### Promotion Potential
NA
* #### Job family (Series)
1101 General Business And Industry
* Requirements
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## Requirements
### Conditions of Employment
* See Duties and Qualifications
EVALUATIONS:
### Qualifications
* BACHELOR’S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
* Experience working within a customer service focused environment required.
* Two years of supervisory experience working in a leadership role related to store operations and performance metrics required.
* Experience with facility upkeep and supervising custodial staff preferred.
* Positive attitude with a genuine desire to work in a customer focused environment.
* Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.
* Ability to work in a high-performance atmosphere with commitment to service goals.
* Ability to multi-task with high quality follow-up and holding teams accountable to results.
* Strong working knowledge of business processes, controls and system development.
* Attention to detail is required.
### Education
### Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
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### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
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### Background checks and security clearance
##### Security clearance
Not Applicable
##### Drug test required
No
* Required Documents
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## Required Documents
Varies - Review "OTHER INFORMATION"
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* Benefits
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## Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
* Stability of Federal Civilian Service
* People with passion for doing work that matters
* Quality of Work Life Balance
* Competitive Pay
* Comprehensive Benefit Packages
* Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* How to Apply
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## How to Apply
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
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### Agency contact information
### IWAKUNI MCCS
##### Phone
01181827793030
##### Email
IWAKUNI.VACANCIES@USMC-MCCS.ORG
##### Address
IWAKUNI MCCS
MARINE CORPS COMMUNITY SERVICES
ATTN PERSONNEL OFFICER
FPO AP, 963101867
JPN
Learn more about this agency
### Next steps
All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.
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* Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
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### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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#### Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/516789900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
*Open & closing dates:* 11/14/2018 to 11/28/2018
*Service:* Competitive
*Pay scale & grade:* NF 04
*Salary:* $48,297 to $53,127 per year
*Appointment type:* Permanent
*Work schedule:* Full-Time
* Videos* DutiesHelp## Duties### SummaryMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.Learn more about this agency### ResponsibilitiesServes as the Operations Manager and is responsible for the effective operation of all backroom processes, warehouse and general logistics workflow in a store with an annual sales volume between...