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Operations Manager - The Alfred Hospital

Spotless
Melbourne, VIC
5 days ago: Spotless

Job Description

About Spotless

Spotless is a great Australian success story.

With a substantial Workforce, we provide integrated facility management services that create added efficiencies for businesses everywhere. You'll find us in diverse locations from airline lounges and major sporting venues, to city offices and army barracks Aged Care Facilities and Hospitals.  We have a strong presence all around Australia and New Zealand and we are proud of our people and our achievements. 

If you are looking to make a positive career move, Spotless is a great choice for you.

The Role

Reporting to the Spotless Contracts Manager at The Alfred Hospital, this appointment will see the successful applicant responsible for the operational and budgetary performance of the contract which encompasses Cleaning, Ward Support, Food Services, Security, Ancillary Services and Grounds and Gardens Maintenance.

Primarily, your key objective is to achieve optimum results in relation to service delivery, vision and leadership, safety, client relations and financial return to Spotless.

The Successful Applicant:

  • Instills and communicates the ‘Zero Harm’ philosophy and demonstrates through the pillars of Safety, Delivery, Relationships and Thought Leadership.
  • Contributes to establishing and sustaining a productive relationship with key client contacts
  • Represents Spotless as a professional, responsive and committed partner to the success and continuous improvement of the contract
  • Contributes towards regular formal and informal meetings with the client, to discuss in an open and collaborative manner any concerning issues, and takes ownership over ensuring solutions are promptly actioned
  • Communicates effectively with clients to foster an environment of trust and in a manner which promotes understanding of effective work outcomes
  • Ensures Compliance with Contract Based KPI Performance Measures
  • Implements and ensures the adherence to Spotless compliance standards covering:
    • Occupational Health & Safety
    • Equal Opportunity and Affirmative Action
    • Licenses
  • Implements strategies to build and maintain a dedicated, proactive team environment.
  • Leads by example, provides mentorship and conducts themselves in an exemplary manner.
  • Communicates the business and operational objectives and provides direction to the team and individuals.
  • Liaise with Contracts Manager regarding management/operational issues
  • Ensure that all staff apply OH&S principles in accordance with current safety processes and procedures

In this role, the employee will be required to manage service line managers and coordinators and, in their absence, supervisors and team leaders.

This demanding role requires an energetic approach with the ability to plan and negotiate well, and the use of a strong communication style to gain support from a wide range of internal and external stakeholders.

Relevant education and experience in a Business or Service delivery field with a strong background in the Healthcare/Health Services Sector is preferred. You will be extremely computer literate, commercially astute and have a proven ability to link operational objectives to those of the broader Spotless business.

Please note: Applicants must be willing to undergo a National Police Check, provide proof of entitlement to work in Australia and hold a current Working with Children Check.

Spotless is an Equal Opportunity Employer and encourages indigenous Australians to apply

    View Position Description


    About SpotlessSpotless is a great Australian success story.With a substantial Workforce, we provide integrated facility management services that create added efficiencies for businesses everywhere. Youll find us in diverse locations from airline lounges and major sporting venues, to city offices and army barracks Aged Care Facilities and Hospitals.  We have a strong presence all around Australia and New Zealand and we are proud of our people and our achievements. If you are looking to make a positive career move, Spotless is a great choice for you.The RoleReporting to the Spotless Contracts Manager at The Alfred Hospital, this appointment will see the successful...