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Operations Manager - Division of Emergency, Medicine and Cancer Services

Western Health
Melbourne, VIC
31 days ago: Western Health

Job Description

About the Role

  • Operations Manager | Division of Emergency, Medicine & Cancer Services
  • Key leadership role
  • Highly influential management appointment

Have you got the passion, motivation and dedication to make a difference to patient care?

Western Health currently has an exciting opportunity for a highly motivated individual to join Western Health’s Division of Emergency, Medicine & Cancer Services in the role of Operations Manager. The Division of Emergency, Medicine and Cancer Services provides quality health care for patients across all Western Health campuses including Footscray Hospital, Sunshine Hospital, Sunbury Day Centre & Williamstown Hospital.

The Operations Manager supports the Divisional Director and the Clinical Services Director to facilitate effective and efficient leadership and operational, financial and clinical governance of the division and is responsible and accountable for the delivery of Best Care and the effective and efficient operational, financial and clinical governance in their designated portfolio of clinical services.

The program responsibility for this role includes but is not limited to Emergency Medicine which includes the responsibility of and accountability for three Emergency Departments campuses that see and treat over 120,000 patients per year.

To be successful, you will need to have a proven track record of effective leadership and management in large complex health services and passion and commitment for the delivery of high quality, safe patient centred care. 

Key areas of focus for the role include

  • Ensuring that the Division has visibility of its performance against clinical and operational key performance indicators, monitor performance and identify areas for review and analysis, and lead implementation of strategies to ensure the Division achieves its key fiscal and operational deliverables.
  • Systematically review models of care and service delivery within the division and oversee the development and implementation of services which are safe, effective, co-ordinated, and responsive and ensure that the patient is at the centre of their care.
  • Actively contribute to the development of the Division's Quality Plan and the achievement of significant standards of performance benefiting the entire organisation and utilise 'Best Care' principles to assist in developing strategies that support quality assurance for the Division
  • In partnership with the Division’s Management Team develop a sustainable and proactive approach to engaging patients, families, carers and the wider Western Health community in providing feedback to inform the development of the Division's Quality Plan.
  • Oversee the implementation of a Divisional communication strategy, aligned with Western Health's overarching communication framework, to promote 'Best Care' principles across the Division.

To be successful in the role you will

  • Be an experienced clinical leader, capable of engaging staff
  • Demonstrate a consistent record of delivering operational and clinical KPIs
  • Be highly accountable and demonstrate a strong, supportive and engaging leadership style
  • Be passionate about patient care and clinical outcomes
  • Have effective relationship management
  • Have a proven track record in achieving excellence in clinical service provision
  • Have a contemporary knowledge of best practice trends
  • Be able to demonstrate recent success in building and leading teams

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies


About the RoleOperations Manager | Division of Emergency, Medicine & Cancer ServicesKey leadership roleHighly influential management appointmentHave you got the passion, motivation and dedication to make a difference to patient care?Western Health currently has an exciting opportunity for a highly motivated individual to join Western Health’s Division of Emergency, Medicine & Cancer Services in the role of Operations Manager. The Division of Emergency, Medicine and Cancer Services provides quality health care for patients across all Western Health campuses including Footscray Hospital, Sunshine Hospital, Sunbury Day Centre & Williamstown Hospital.The Operations Manager supports the Divisional Director and the Clinical Services Director to...