Job Description

Job Purpose:

Recognized as a
global leader in the supply of electronic testing and measurement, Fluke
Australia, part of the Fortive group of companies, requires a customer service focused
and driven Operations Manager to join their leadership team.
The successful
candidate will be expected to lead from the front of the business, while using his/her
exceptional people management skills to lead an ambitious team. The role
entails overseeing the customer service/technical and warehouse departments.
Primary Responsibilities:

+ Manage the
delivery of operational services
+ Managing customer relations including
the supervision of inbound calls and email queries with general Customer
Service enquiries including product, price, availability and lead times
+ Order Management, including warranty
related orders, customer’s Request For Quotes (RFQs) etc.
+ Responsible for update and upload of
Pricing and Discount Matrix in Oracle (Oracle QP Module)
+ Act as an information source on status
of factory and customer backlogs, product returns, replacements, and inbound
and outbound shipment delivery schedules
+ Communicate,
interact, liaise, and coordinate with Fluke Australia/Fluke International Order
Admin, Service, factory planners, Inventory & Costing, Oracle, Warehouse
and Finance Teams, on a daily / regular basis, to ensure continuous supply of
product and services, meeting demand, OTD, and stocking level requirements
+ Act as an information
source on status of factory and customer backlogs, product returns,
replacements, and inbound and outbound shipment delivery schedules
+ Responsible for
driving Oracle OM-generated B2B, Internal Requisitions and Purchase Orders, Min/Max
Levels, and Re-Order Point (ROP) of products, demos, parts, and marketing promotional
items based on Demand, Funnel, Marketing Initiatives, and Stock Level
requirements
+ Manage backlogs
to ensure appropriate supply and inventory levels are maintained
+ Responsible for
developing efficiency and cost reduction strategies
+ Provide weekly
and/or monthly management reports detailing shipment forecasts, backlog,
project gross profit results, customer service and compliance
+ Maximizing on-time
deliveries and ensuring a proactive resolution of delivery issues
+ Coaching,
mentoring and performance managing the customer service and operations teams
+ Any other ad hoc tasks as and when directed by
supervisor
Fluke is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Experience And Qualification:
+ At least 5
years’ experience in Operations, Sales Support, Customer Service, Order
Management, Supply Chain, and Logistics
+ Degree
Qualification in Business, Supply Chain, or Operations
+ Demonstrated
experience in maintaining cost effective strategies
+ Strong organizational
skills
+ Sound knowledge
of OH&S principles and legal responsibilities
+ A proven
ability to use spreadsheets, word-processing, presentation, database and
management information systems including Oracle
+ Experience in ERP systems such as
Oracle or SAP desirable. Advanced MS Excel Skills
+ Self-starter
prepared to take the initiative, get their hands dirty and be accountable
+ Strong interpersonal skills and the ability to
interact with distribution partners, customers, suppliers etc

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or
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