Job Description



Overview of job
Xaxis is an agency of GroupM, the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Operations Manager to join us. In this role, you will be responsible for managing and developing a portfolio of clients across your specialism.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

Reporting of the role
This role reports to: Operations Lead

3 best things about the job:
1. Work in a fun filled environment, surrounded by talented digital specialists, where we combine the best digital expertise, technology and innovative global and local brands
2.Enhance your understanding of the digital media landscape, with exposure and learning opportunities across multiple digital media disciplines
3.Great opportunities for career progression locally and internationally, within the Xaxis business or across the GroupM agencies


In this role, your goals will be:
In three months:

  • Developed a sound understanding of Xaxis products and services.
  • Completed training across all aspects of service delivery, operations, processes, best practices and specialist/platform qualifications required for your specialist team.
  • Mastered day to day running of account operations and optimising accounts for success.
  • Developed a cooperative working relationship with the Executives and Assistants within your team.
  • Built strong working relationships with your Xaxis and agency peers, as well as our media and technology partners

In six months:

  • Developed a sound understanding of the broader Xaxis proposition and service channels.
  • A sound understanding of your clients and campaigns, providing regular reporting and insights, presented new opportunities and provided continual recommendations to improve results.
  • Provided regular updates with your stakeholders to ensure performance and service levels were maintained and collaborated regularly with the Xaxis Services team to develop client strategy across your portfolio of clients.
  • Provided regular updates and feedback to the Xaxis team that ensured technical challenges were resolved, new technologies and capabilities were assimilated, and processes were optimised to ensure focus was on developing client strategy across your portfolio of clients.
  • Arranged regular meetings with your direct reports to work through campaign updates, challenges and provide support plans

In 12 months:

  • Consistently managed and delivered campaigns through your portfolio of clients, with the highest degree of service, strongest results and without error.
  • Become a trusted advisor to your Xaxis, agency and client partners, delivery successful outcomes and as a result grown the investment across your portfolio.
  • Shared your strong programmatic and proprietary media knowledge through facilitating training sessions with your peers and providing in-depth media strategies within your specialism.
  • Through your training, mentoring and enabling opportunities, developed the knowledge and capabilities of your direct reports


What your day job looks like at Xaxis:

  • Develop and manage a portfolio of clients, taking a high level of pride in your work, delivering best-in-class client service and delivering campaign outcomes.
  • Ownership and accountability for campaign delivery and optimisation; managing campaign budgets effectively, providing thoughtful insights and analysis, exceeding your campaign goals, delivering against core business objectives and providing clear reporting.
  • Understand the goals and success metrics, marketing, seasonality, USP’s, product set and competitors of all of your clients, and transform this information into marketing leading programmatic campaigns.
  • Analyse ongoing results to identify campaign trends and key insights to help meet and exceed client goals.
  • Look for new media partner opportunities, as well as identifying opportunities with our current media partners to enable the best outcomes for our clients.
  • Be an expert in our technologies - which means you will need to engage publishers and ad tech support teams with guidance and support from your manager.
  • Maintain a sound understanding of all existing and new developments across the programmatic landscape and technologies.
  • Build a great working relationship with your Executives and Assistants, operating seamlessly together to deliver success for our clients, across the briefing, booking,
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