Job Description

About Us :    
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. 

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. 

We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.
 

Description

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Job Purpose:  

Recognized as a global leader in the supply of electronic testing and measurement, Fluke Australia, part of the Fortive group of companies, requires a customer service focused and driven Operations Manager to join their leadership team.  


The successful candidate will be expected to lead from the front of the business, while using his/her exceptional people management skills to lead an ambitious team. The role entails overseeing the customer service/technical and warehouse departments.


Primary Responsibilities:

  • Manage the delivery of operational services
  • Managing customer relations including the supervision of inbound calls and email queries with general Customer Service enquiries including product, price, availability and lead times
  • Order Management, including warranty related orders, customer’s Request For Quotes (RFQs) etc.
  • Responsible for update and upload of Pricing and Discount Matrix in Oracle (Oracle QP Module)
  • Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules
  • Communicate, interact, liaise, and coordinate with Fluke Australia/Fluke International Order Admin, Service, factory planners, Inventory & Costing, Oracle, Warehouse and Finance Teams, on a daily / regular basis, to ensure continuous supply of product and services, meeting demand, OTD, and stocking level requirements
  • Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules
  • Responsible for driving Oracle OM-generated B2B, Internal Requisitions and Purchase Orders, Min/Max Levels, and Re-Order Point (ROP) of products, demos, parts, and marketing promotional items based on Demand, Funnel, Marketing Initiatives, and Stock Level requirements
  • Manage backlogs to ensure appropriate supply and inventory levels are maintained
  • Responsible for developing efficiency and cost reduction strategies 
  • Provide weekly and/or monthly management reports detailing shipment forecasts, backlog, project gross profit results, customer service and compliance
  • Maximizing on-time deliveries and ensuring a proactive resolution of delivery issues
  • Coaching, mentoring and performance managing the customer service and operations teams
  • Any other ad hoc tasks as and when directed by supervisor

Fluke is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

 

Qualifications

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Experience And Qualification:

  • At least 5 years’ experience in Operations, Sales Support, Customer Service, Order Management, Supply Chain, and Logistics
  • Degree Qualification in Business, Supply Chain, or Operations
  • Demonstrated experience in maintaining cost effective strategies
  • Strong organizational skills 
  • Sound knowledge of OH&S principles and legal responsibilities
  • A proven ability to use spreadsheets, word-processing, presentation, database and management information systems including Oracle
  • Experience in ERP systems such as Oracle or SAP desirable. Advanced MS Excel Skills 
  • Self-starter prepared to take the initiative, get their hands di
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