COO / Chief Operations Officer - (Financial Services / Microfinance / ICT) – Nairobi, Kenya

Africa Jobs | CA Global Headhunters (Nairobi, Kenya) 17 days ago
REFERENCE: THJ

 
Responsibilities:


  • Responsible for planning and implementing operational strategies, plans and procedures;

  • Responsible for setting comprehensive goals for products and channels under his / her control and to ensure growth and success;

  • Responsible for overseeing the complete ICT functionality and strategy of the branches, call center and Head Office;

  • Responsible for the maintenance and proper functioning of all product systems;

  • Responsible for serving as the custodian of operational policies and procedures of the business; Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk;

  • Responsible for ensuring adequate operational controls for all products and channels;

  • Responsible for ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to:

    • Having oversight responsibility over the general operations;

    • Identify and propose new footprint opportunities and markets to the Exco;

    • Ensure adequate training of staff and independent agents, where applicable in various facets of the business;

    • Implement new sales strategies in the branch network as well as the call center and secured lending to improve overall sales performance;



  • Reporting to the Exco on the status of all branches, channels and the call center;

  • Responsible for actively contributing towards the preparation of the annual budget of the company;

  • Responsible for preparing detailed monthly analysis of variances of the sales budgets of all products and branches;

  • Responsible for ensuring a well-functioning secured lending book finance business, more specifically:

    • Having oversight responsibility over the products; 

    • To grow the secured products to be a major contributor to the company’s bottom line;

    • To drive sales and ascertain various ways of maintaining sustained sales performance;

    • To bring on board innovative new business products to improve and increase shareholder wealth;

    • Custodian of the new business processes and procedures and to ensure training and adherence;



  • Responsible for ensuring adequate staff structures and best employees for operations;

  • Responsible for ensuring appropriate remuneration structures to drive performance in accordance with Group;

  • Responsible for managing all risk related to products and channels under his / her control;

  • Responsible for providing support for all marketing activities of the company;

  • Responsible for supporting the operational managers to manage all customer related queries and complaints;

  • Responsible for communicating company performance to all staff on a regular basis;

  • Responsible for safeguarding all company assets, intellectual property and reputation;

  • Responsible for any other duties that the Exco, Group or the Board of Directors may assign from time to time.

 
Requirements: Qualification and Skill


  • Bachelor’s Degree

  • Post Graduate Degree is essential

  • 5 years executive management experience in a substantial finance business in Kenya is essential

  • An excellent command of English, both written and verbal, is a requirement of the role.


 
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COO / Chief Operations Officer - (Financial Services / Microfinance / ICT) – Nairobi, Kenya

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