WeLab - Account Operations Officer - WeLab Bank

We are an energetic and passionate team that can deliver and execute. We are looking for other intellectually curious, open-minded and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Now you have the opportunity to join us on our journey to achieve our vision and be part of building a better financial future for everyone.

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WeLab operates WeLend and WeLab Bank in Hong Kong, WeLab Digital (我来数科), Taoxinji (淘新机) and Tianmian Lab (天冕) in Mainland China and a fintech joint venture AWDA in Indonesia. WeLab aims to bring joy to everyone’s financial journey. We strive to improve people’s lives by reinventing financial services through game-changing technology. We put our people first, whether it’s our customers or our employees.

As the only homegrown Hong Kong fintech to receive a virtual banking license, we aim to reinvent and redefine the banking experience by building a bank we love.

We are an energetic and passionate team that can deliver and execute. We are looking for other intellectually curious, open-minded and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Now you have the opportunity to join us on our journey to achieve our vision and be part of building a better financial future for everyone.

About you:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You are humble and prioritise the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and have the ability to bounce back from setbacks
  

About this role:

At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation.  As the Account Operations Manager, you will be responsible for managing end-to-end daily operations on account opening & maintenance to ensure the correctness and completeness of customer profile creation as well as complying with internal policies and regulatory requirements.

What you’ll do and what success looks like in this role

• Manage account opening process to ensure the compliance with internal policies and regulatory requirements
• Conduct periodic review on SDD and EDD cases and provide resolution and follow up action on exceptional items
• Review and update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements
• Participate in projects on new process/service development, automation of new process and system enhancement/UAT to improve operational efficiency
• Participate in ad-hoc tasks as assigned

• Associate Degree / Diploma or above
• Minimum 6 years’ experience in banking payment operations and account opening including AML, KYC, transaction monitoring, etc.
• Sound knowledge of HKMA regulatory requirements
• Organised, responsible and with a drive for excellence
• Good command of verbal and written English and Chinese
• Candidate with less experience will be considered as Assistant Account Operations Manager

• Competitive salary
• Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
• Weekly afternoon teas and fully stocked fridge
• Coffee stipend
• Conveniently located office surrounded by diverse and delicious lunch options
• Lively office with gaming consoles and a ping pong table
• Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.Employee referral bonuses

We offer competitive salary package to the successful candidate.  If you are interested in joining this exciting team, please apply with resume via the "Apply" button.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.

• Financial Times (FT) 2020 Asia-Pacific High-Growth Companies – #2 ranked company
• 2020 CNBC Disruptor 50 List – #11, only company included from Hong Kong and just one of five from Asia